Michael Douglass Email & Phone Number

As a dedicated and results-driven professional, I bring extensive experience in team management and customer engagement across the banking and insurance sectors. My career has been defined by a commitment to fostering a positive coaching environment, where team development and exceptional customer service are at the forefront of everything I do.I serve as a Store Manager at RACQ Bank, leading a high-performing team to achieve and exceed targets for a full suite of financial products. I thrive in dynamic business settings, utilizing my strong analytical skills to optimize productivity, enhance service quality, and deliver tailored solutions to clients. My leadership style is rooted in continuous learning and development, empowering my team to grow and succeed.I have successfully implemented training programs, streamlined operations, and achieved high customer satisfaction scores. I take pride in my ability to interpret complex information, manage diverse tasks, and maintain a sharp focus on organisational goals.I am passionate about community engagement and building lasting relationships with clients. I believe in the power of collaboration and teamwork to drive success and create a positive impact.

Listed skills include Office Administration, Mobile Device Management, Office 365, Windows, and 12 others.