Michael Jurasic Email and Phone Number

● Configure Windows Android and Apple devices for Break/Fix, Production and New Hire programs according to client specifications.● Certified Forklift Operator, extending responsibilities outside of lab requirements.● Identify and troubleshoot computer system hardware problems.● Perform Quality Control inspections.● Maintain efficient utilization of space in the work area. ● Maintain, Optimize and Modify and Document procedures to meet client needs.● Instruct and Train technicians with client process and procedures.● Provides Management with reports that include daily and weekly productivity.● Communicates in a professional and business-like manner effectively with associates and their clients.● Responsibilities include computer repair, diagnostics, troubleshooting, organizational logistics, and asset management. Managing lifecycle of client’s user computers and equipment.● Works collaboratively to achieve cross-team goals and support daily workloads to meet client SLAs.● Team Lead and SAP logistics software resource for employees.● Member of Teammate Connection Council● Asset Management● Service Now Ticket Processing● SAP GUI● SAP CRM● Azure AD Administration● VLAN access Administration

● Configure Windows and Macintosh devices for production and new hires according to client specifications.● Certified Forklift Operator, extending responsibilities outside of lab requirements.● Identify and troubleshoot system hardware problems.● Perform Quality Control inspections.● Maintain efficient utilization of space in the work area. ● Maintain, Optimize and Modify and document procedures to meet client needs.● Instruct and Train technicians with client process and procedures.● Time and space management, in order to maintain an effective workspace and flow.● Provide Management with reports that include daily and weekly productivity.● Communicate in a professional and business-like manner effectively with associates and their clients.● Responsibilities include computer repair, diagnostics, troubleshooting, organizational logistics, and asset management. Managing lifecycle of client’s user computers and equipment.● Work collaboratively to achieve cross-team goals and support daily workloads to meet client SLAs.● Team Lead and SAP logistics software resource for employees.

● Manage and maintain rental property.● Meet and Vet prospective Tenants.

● Lead technician at local IT company focusing on electronics repair, refurbishment, recycling and resale. ● Performed help desk tasks such as PC maintenance, diagnostics, and repair. Performed onsite network troubleshooting and administration. ● Assisted small to medium size businesses with their IT needs.● Managed and maintaining client base of an another acquired company● Trained and instructed new technicians.

● Food and alcohol preparation and service, facilities maintenance, and Catering.

● Getting people to where they are going.

● Employed as chief delivery driver and caterer for a local Italian restaurant. Hospitality and customer satisfaction.