Please complete the CAPTCHA to continue
@applovin.com
✓
LinkedIn matched
A concise factual answer block for searchers comparing this professional profile.
Michael Jurdan is listed as UX Designer, Customer Operations at AppLovin at AppLovin, a company with 514 employees, based in Las Vegas, Nevada, United States. AeroLeads shows a work email signal at applovin.com and a matched LinkedIn profile for Michael Jurdan.
Michael Jurdan previously worked as UX Designer, Customer Operations at Applovin and CS Project Manager at Mz.
This section adds company-level context without repeating Michael Jurdan's masked contact details.
AeroLeads found 1 current-domain work email signal for Michael Jurdan. Compare company email patterns before reaching out.
Michael Jurdan is a UX Designer, Customer Operations at AppLovin at AppLovin. He possess expertise in customer service, video games, mobile games, zendesk, free to play and 9 more skills. Colleagues describe him as "Michael is a true service guru. When you present him with new responsibilities, projects or initiatives, you can trust that you'll get more than you could have imagined. He's got an incredible attention to detail, a knack for creative problem solving, and thorough documentation habits that enable teams to be as successful as they can be. Even when he didn't have a manager title to represent it, he was a natural leader that the CS team often relied on for coaching and guidance. While on my team he led and implemented a wide variety of best practices to lead support on individual products, he created an industry leading approach to CS tool development, and he was a successful cross-functional stake-holder with all cross-functional teams. A true stand out CS professional that has my highest recommendation. "
Listed skills include Customer Service, Video Games, Mobile Games, Zendesk, and 10 others.
Company context helps verify the profile and gives searchers a useful next step.
A career timeline built from the work history available for this profile.
- Collaborated with CS, Localization, and Community teams to shape the design and development of internal tools.- Created Figma mock-ups and detailed design documentation for engineering team to support feature development.- Guided front-end feature design for the player-facing web store, optimizing for both mobile and desktop experiences.- Designed and.
Las Vegas, Nevada Area
- Oversaw project deliverables and schedules for the CS engineering team to meet stakeholder needs.- Collaborated with CS Operations team to establish and track project objectives and milestones.- Analyzed new game features to determine and design necessary customer service tool requirements.- Produced mock-ups and detailed specs for all internal customer.
- Lead the ideation, development, and implementation of CS tools and processes. - Collaborate with game teams to fully understand and integrate into feature development tracks.- Manage and own a roadmap of spec, process, and wireframe deliverables for the CS team.- Identify gaps in processes and tools to optimize for agent efficiency and minimal errors..
- Provided support for escalated player tickets and incidents- Managed a roadmap of key deliverables for all Service Leads on the team- Ideated and advised on best practices for CS ticket deflection opportunities- Responsible for maintaining and improving ticket system processes and workflows- Gathered data and insights on support team performance to.
Culver City, CA
- Provided high level player support- Offered guidance for team members- Developed and maintained self-help content for contact mitigation- Developed and curated internal facing resources for our support team
Simi Valley, CA
- Handled all inbound support tickets from end-to-end- Oversaw the RMA process to ensure customer guitars were repaired and returned in a timely fashion- Worked closely with engineers to highlight and prioritize fixes for top product issues- Assisted in the creation of support manual content and self-help articles
Other employees you can reach at applovin.com. View company contacts for 514 employees →
Jeanette Mui
Colleague at Applovin
San Francisco, California, United States, United States
View →
ES
Edgar Salas
Colleague at Applovin
Flower Mound, Texas, United States, United States
View →
KY
Kelvin Yung
Colleague at Applovin
New Territories, Hong Kong SAR, Hong Kong
View →
JM
Jeremy Martinez
Colleague at Applovin
Whittier, California, United States, United States
View →
HN
Hira Noor
Colleague at Applovin
Berlin, Berlin, Germany, Germany
View →
D(
Daniel (Shizhou) Yang
Colleague at Applovin
Greater Phoenix Area, United States
View →
JZ
Juanyi Zhang
Colleague at Applovin
Solna, Stockholm County, Sweden, Sweden
View →
HM
Hannah Munro
Colleague at Applovin
Los Angeles Metropolitan Area, United States
View →
MS
Mai Shiffman
Colleague at Applovin
Tel Aviv-Yafo, Tel Aviv District, Israel, Israel
View →
TK
Tyler Kent
Colleague at Applovin
San Francisco, California, United States, United States
View →
Quick answers generated from the profile data available on this page.
Michael Jurdan works for AppLovin.
Michael Jurdan is listed as UX Designer, Customer Operations at AppLovin at AppLovin.
AeroLeads has found 1 work email signal at @applovin.com for Michael Jurdan at AppLovin.
Michael Jurdan is based in Las Vegas, Nevada, United States while working with AppLovin.
Michael Jurdan has worked for Applovin, Mz, Scopely, and Inspired Instruments.
Michael Jurdan's colleagues at AppLovin include Jeanette Mui, Edgar Salas, Kelvin Yung, Jeremy Martinez, and Hira Noor.
You can use AeroLeads to view verified contact signals for Michael Jurdan at AppLovin, including work email, phone, and LinkedIn data when available.
Michael Jurdan is listed with skills including Customer Service, Video Games, Mobile Games, Zendesk, Free To Play, Project Management, Management, and Leadership.
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial Search contactsCheck these profiles if this is not the Michael Jurdan you were looking for.
