Michael Jurgovan Email & Phone Number

Tampa, Florida, United States

• Effectively manage the performance of technicians by establishing and enforcing customer service standards and expectations.• Efficiently manage, provide leadership for, and develop staff for future advancement through effective communication, coaching, training and development.• Ensure workforce is efficiently managed to minimize negative labor variants.• Determine staffing levels and ensure compliance with company hiring, counseling/discipline and termination policies.• Ensure accurate work orders and picking lists to the warehouse for inventory pulling and manage WIP inventory and returns from job site to minimize inventory investment.

St Petersburg, Florida, United States

• Directly supervised and managed a team of 5 on-the-road service technicians performing appliance service work and repair at the client's location. Directly supervised and managed Parts Manager and oversaw inventory control. Assisted supervision of 5 delivery and install employees and 4 in-shop technicians.• Assisted in office management duties and maintained a multi-line phone system in a high call volume environment.• Performed daily Service Advisor / Writing Duties including pricing and quoting all repair work.• Efficiently distributed work between technicians.• Project Management – Received, quoted, coordinated, and executed delivery of purchase orders from clients within a designated time frame.• Compared parts from multiple vendors ensuring the best price and quickest turnaround and maintained inventory control.• Conducted sales and negotiated consumer product pricing with customers on showroom floor.• Developed and maintained working relationships with multiple management companies and clients.• Handled escalated customer service issues, from warranty to repair issues, and determined best path forward to resolution.• Handled resolution decisions considering the company cost of repair, no charge replacement, or refund.• Documented issues involving employees, customers, or disputes from repair service work.• Handled and directed path of execution and follow up for any emergency service.• Created and maintained accounting spreadsheets relating to absorbed part costs from guarantee or no-charge service work.• Maintained and routed appointment schedule for daily and weekly on-the-road service work.• Resolved customer dissatisfaction issues via phone and in person.• Assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.• Educated and informed customers on machine design and repair costs when considering a repair or replacement.

St Pete Beach, Florida, United States

• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.• Applied comprehensive knowledge of wine for appropriate entree pairings.• Helped customers place orders, explained menu items, and suggested appropriate options for food allergy concerns.• Prepared beverages and filled food orders for customers.

St Petersburg, Florida, United States

• Secured loads with proper strapping to prevent damage to valuable assets across transports.• Operated with safety and skill to avoid accidents and delays.• Loaded and unloaded vehicles, and secured items for long road trips.

Longboat Key, Florida, United States

• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.• Applied comprehensive knowledge of wine for appropriate entree pairings.• Helped customers place orders, explained menu items, and suggested appropriate options for food allergy concerns.• Prepared beverages and filled food orders for customers.

Bachelor Of Applied Science - Basc, Cyber Security

Associate Of Science - As, Cyber Security

CompTIA A+ Certification CompTIA Security+ Certification CEH Certified Ethical Hacker Certification Cisco CCNA Cyber Operations.

Cyber Security Certificate, Cyber Security