To provide technical advice and expertise to support, Deliver and implement the development, implementation and support of technology solutions in BNZ Stores, Partner sites and Corporate Buildings throughout New Zealand.

Following another restructure my role was established to focus on providing technology based services - incorporating strategy, design, development, delivery and maintenance of technological solutions to meet business needs and to provide specialist technical advice and expertise to support the development, implementation and support of these solutions. I am an SME & Mentor - a trusted expert for Service Support and wider Technology teams.

In this role I am considered a 'go to' person for the team, and with the wider technology teams. I am responsible for resolving Desktop incidents, deploying software, co-ordination Asset requests and Project handover and reporting. I am also required to mentor all Service Support members.Key Accountabilities: - Incident Resolution: Precise and efficient resolution of incidents escalated to my team - Project handover & reporting: Facilitating the tradition from project to BAU… Show more In this role I am considered a 'go to' person for the team, and with the wider technology teams. I am responsible for resolving Desktop incidents, deploying software, co-ordination Asset requests and Project handover and reporting. I am also required to mentor all Service Support members.Key Accountabilities: - Incident Resolution: Precise and efficient resolution of incidents escalated to my team - Project handover & reporting: Facilitating the tradition from project to BAU for Service Support and. Reporting on Services post go live for agreed time periods. - Software deployment: Fulfilling requests to deploy software via SCCM 2012 - Work Request fulfilment: Completing Work Requests within budget and agreed timeframes. - Co-ordinate and implement Small to Intermediate Corporate building moves - Working with our customers to ensure building moves are completed on time and with no Technology issues. - Software Assessments: Assess requests for new software via the established process. - SME & Mentor to Service Support team members - a trusted expert for the Service Support team and wider Technology community. Show less

My responsibilities included designing and implementing systems around New Zealand that were streamlined to specific requirements, consistent from location to location and scalable. The day-to-day BAU maintenance of the local network, management of vendors, ensuring that SLA’s were met for both vendors and clients • Network and infrastructure design, deployment and management of campuses in Wellington, Auckland and Katikati• Virtualisation of physical server network using VMware /… Show more My responsibilities included designing and implementing systems around New Zealand that were streamlined to specific requirements, consistent from location to location and scalable. The day-to-day BAU maintenance of the local network, management of vendors, ensuring that SLA’s were met for both vendors and clients • Network and infrastructure design, deployment and management of campuses in Wellington, Auckland and Katikati• Virtualisation of physical server network using VMware / Vsphere• Management of companies corporate website CMS (WebGenius)• Management of Wellington Community Networks Web Server – Xen, CPanel, WHM Admin, Exim, Spamassassin, Proftpd • Systems Administration – Windows Desktop & Server Show less

Managing the small technical support team, reporting to the CEO. Whilst this role incorporated leading the team, I was also heavily dispensed in day-to-day and strategic IT problems and planning. • Linux server administration – OpenVPN, Quagga, OSPFD, Qmail, Vpopmail, Couriermail, Apache, Tomcat, MYSQL Management & Replication• Windows 2003 server administration and support, AD, FS, Crystal Reports• Desktop and application support – standard office applications plus custom built… Show more Managing the small technical support team, reporting to the CEO. Whilst this role incorporated leading the team, I was also heavily dispensed in day-to-day and strategic IT problems and planning. • Linux server administration – OpenVPN, Quagga, OSPFD, Qmail, Vpopmail, Couriermail, Apache, Tomcat, MYSQL Management & Replication• Windows 2003 server administration and support, AD, FS, Crystal Reports• Desktop and application support – standard office applications plus custom built packages, • External technical support to 10,000+ students and staff nationwide• Capacity and Disaster recovery planning and implementation• Custom software testing and rollout management• Infrastructure changes and administration- Windows and Linux• PABX management Show less

As my development role came to an end, I was integrated into the Technical team to become more aligned with the infrastructure and systems that were in place to keep the business running at full technical capacity. Being and online training company, this was vital. It was in this role, my skillset started to expand from developer and into systems support, administration and project management.• Daily management of IT Team (6-8 members)• Project Management / Infrastructure… Show more As my development role came to an end, I was integrated into the Technical team to become more aligned with the infrastructure and systems that were in place to keep the business running at full technical capacity. Being and online training company, this was vital. It was in this role, my skillset started to expand from developer and into systems support, administration and project management.• Daily management of IT Team (6-8 members)• Project Management / Infrastructure support• Desktop and application Support, Windows 2003 Server/ XP, MS Office• Testing and implementation of new software• Client SLA’s• Employee KPI’s and Performance monitoring Show less

I was hired to convert a custom ASP / MSSQL driven web application to JAVA/JSP/Oracle. There was a 3 month deadline to complete the task which we achieved. The next year was ongoing development and support to internal admin staff and external clients • Java, JSP, Applets, Swing, JDBC, Javabeans• SQL, Oracle