Michael Joyce Email & Phone Number

As the Director of Product and Operations, I oversee the strategy and execution of key initiatives to drive product innovation, operational efficiency, and customer success. My focus is on ensuring smooth workflows and continuous product improvement to support brands in their journey to succeed on Amazon.Key Responsibilities:- Lead cross-functional teams to deliver product enhancements and operational strategies that meet business objectives.- Develop and implement processes that streamline operations and improve efficiency across product and operations departments.- Foster strategic partnerships to support growth, enhance product offerings, and increase market share.- Collaborate with internal teams to drive customer satisfaction and ensure feedback is integrated into future product iterations.- Manage high-priority projects, ensuring alignment with the company’s growth pillars and long-term strategy.- Drive a culture of continuous improvement and collaboration across departments.

Reston, Viriginia, Us

• Responsible for the creation and growth of the Viral Launch Partnership program. • Negotiated and developed the contracts between new and existing partnerships and influencers in the Amazon marketplace.• Coordinated collaboration and optimization of Amazon Service Providers and Industry Influencers.• Effectively drove $1 million in new and recurring SaaS revenue through affiliate marketing and partnerships, while continually expanding active subscriber count.• Collaborated with Amazon educators, tech entrepreneurs and eCommerce agencies to create promotional campaigns and strategies that ultimately brought an increase in new subscribers.• Collaborated with CEO and CFO to analyze actionable insights that help facilitate change and growth.• Closely monitored financial reporting to forecast future sales and return rates of new and existing customer.

Reston, Viriginia, Us

• Developed a customer-facing knowledge base to always offer the user full support and information.• Advocated for customers’ needs by working closely with sales, product development, and management to fulfill customer requests and improve the effectiveness of Viral Launch tools. • Established and executed the process for the deployment of new product tools to increase customer satisfaction.• Provided hands-on training through product demonstrations, phone calls, or email to ensure the success of the customer.

• Presented information using a variety of instructional techniques and formats, such as role-playing, simulations, team exercises, group discussions, videos, or lectures.• Monitored, evaluated, and recorded training activities or program effectiveness.• Coordinate recruitment and placement of over 100 individuals into training programs.

Lagrange, Kentucky, Us

• Resolved complex, severe exposure claims, using high service-oriented file handling leading to the identification of over $2,500,000 in a 12-month period and over $7,000,000 in 3-year span.• Verified and analyze audit data used in settling claims to ensure that claims are valid and that settlements are made according to company practices and procedures.

• Participated in weekly strategic meetings to discuss field finance and marketing directions in order move the campaign forward in a successful manner• Designed and placed advertisements published in local newspapers• Created and maintained social media channels to address issues in real time in a way voters could access easily and further volunteer programs• Conducted volunteer outreach and interviews to procure qualified workers • Maintained and edited the official website to ensure readability for viewers

Increased confidence with public speaking and interacting with large audiencesRehearsed and planned with co-host to develop satisfying product that is both entertaining and informativeLearned and applied new technologies that I will be able to apply in the futureJOURNALISM MADISON CONSOLIDATED HIGH SCHOOL: JOURNALISM 2006-2008LEADERSHIP The Madisonian/Timeout News Producer/News CoordinatorSupervised up to six journalists for a award winning high school news organization; editing text, meeting difficult deadlines and teaching them AP formatConverted print news and information into a bi-weekly TV Broadcast

EXPERIENCE Learned to interact and communicate with a wide variety of people

Dealt directly with issues that customers had to ensure their experience was satisfactory so they would return to the storeReviewed invoices to make sure the shipments were correct and are adequately placed in the storeTECHNICAL Photoshop Premiere Elements 4.0 Indesign Word SKILLS PowerPoint Windows M2000/XP/Vista Excel MI