Michael Kirby Email and Phone Number
Transformative delivery leader with a history of taking complex initiatives and delivering customer value to market quickly. Proven skills in digital customer experience and product management, problem solving, team building and agile delivery. Recognized for building collaborative relationships and facilitating rapid solutions within matrixed and fluid business environments.
The Hanover Insurance Group
View- Website:
- hanover.com
- Employees:
- 5
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It Program DirectorThe Hanover Insurance Group Apr 2019 - Present -
Vice President Program Management - Digital Financial Planning & Advice ToolsFidelity Investments Jan 2014 - Jul 2018Boston, Ma, UsPortfolio and Program Management• Engage and align key resources across lines of technology, business, legal and compliance, visual design and tool methodology across ecosystem of 150+ people ensuring successful delivery to production• Cross-enterprise prioritization and delivery sequencing• Lead operational roadmap creation & management• Direct management and assignment of 20+ person team accountable for program & project management and business analysis & testing• Budget management, tracking and reportingDigital Strategy• Competitive research lead focused on Robo Advisor market, FinTech start ups, as well as non- financial industry digital experience trends• Provide customer insights related to financial planning, digital expectations and work/life prioritiesAgile at Scale• Transformed teams and programs from SDLC to agile• Create fully-stacked, dedicated and empowered scrum teams• Adapt culture to support agile delivery practices and ensure proper engagement from required business and technology resources• Accountable to resolve blocking issues across portfolio delivery teams (8+ programs, 18+ scrum teams) -
Director Project Management - Managed Accounts & Planning ToolsFidelity Investments Jun 2007 - Dec 2013Boston, Ma, UsDigital Product Owner• Led re-design and development of Fidelity Investments’ Guided Portfolio Summary; a digital financial portfolio analytics and reporting software application• Enhanced capabilities and overhauled online user experience and digital reports• Maintained and prioritized product backlog• Continually optimized product enhancements by balancing customer needs, UX design, branch representative requirements and technical feasibility to deliver an engaging user experience while meeting business objectives• Facilitated and negotiated solutions across all impacted stakeholder teams, including legal, risk, compliance, technology, operations, user experience and methodology teams• Communicated software requirements to system analysts and developers• Performed and coordinated business acceptance testing• Managed customer enablement and rollout strategies• Received Fidelity Excellence in Action award for LeadershipProgram Lead• Program lead for a variety of multi-million dollar digital Planning & Advice digital capabilities and sales & service model efforts for Managed Accounts Solutions• Identify customer needs, prioritize and communicate requirements, and maintain focus on delivering customer value• Direct and matrix management responsibilities to drive quality product delivery and ensure production readinessmmendation capabilities -
Project Manager - Workplace Investing And Retail InvestingFidelity Investments Jan 2004 - Jun 2007Boston, Ma, Us
Michael Kirby Education Details
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University Of New Hampshire
Frequently Asked Questions about Michael Kirby
What company does Michael Kirby work for?
Michael Kirby works for The Hanover Insurance Group
What is Michael Kirby's role at the current company?
Michael Kirby's current role is IT Program Director at The Hanover Insurance Group.
What schools did Michael Kirby attend?
Michael Kirby attended University Of New Hampshire.
Who are Michael Kirby's colleagues?
Michael Kirby's colleagues are Chris Pinzino, Betsy Rodriguez, Vivek Desai, Catherine Eska, Eric Chung, Rene Qast, Julie Carle.
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