With a robust track record spanning over 5 years, I specialize in steering high-impact customer service operations within the fast-paced realms of retail and finance. My career is built on a passion for crafting exceptional customer journeys and resolving complex challenges with innovative solutions.What I Bring to the Table:PROACTIVE PROBLEM SOLVER: Known for my proactive approach, I anticipate service delivery challenges and implement strategic interventions to prevent them, ensuring a smooth and satisfying customer experience.QUALITY SERVICE ADVOCATE: I am deeply committed to maintaining rigorous quality standards in service delivery. My goal is always to exceed expectations, turning customer interactions into positive and memorable experiences.RELIABLE FOLLOW THROUGH: I am very committed to following up diligently with customers, ensuring their issues are resolved to complete satisfaction and fostering lasting relationships built on trust and reliability.
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Customer Success ManagerSeamlesshrNigeria
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Customer Service SupervisorIkeja Electric Aug 2023 - PresentLagos State, Nigeria- creates 50+ account numbers for new prepaid meters daily for new existing customers- Manages and update customer data in the database. -
Pos Support OfficerSterling Bank Plc Dec 2019 - Sep 2023Lagos, Nigeriao Received and resolved an average of 250 tickets on the NPS monthly, lots of inbound calls, emails, chats, and tasks daily.o Achieved a 10 percent reduction in inactive POS terminals through monthly performance analysis and branch communicationo Ensure retrieved terminals were delisted quickly and faulty terminals were sent for repairs swiftly which reduced the numbers of the inactives -
UnderwriterTranssnet Financial Jan 2019 - Dec 2019Lagos, Nigeria- Analyzed credit profiles of 50+ loan applicants daily- Approved or denied loan applications within an average of 10 minutes, contributing to an increase in loan disbursement efficiency.- Ensured compliance with all applicable lending regulations and internal policies. -
Mathematics TeacherLa Sabio Academy Jul 2018 - Jul 2019Port Harcourt- Developed and implemented a mathematics curriculum that resulted in a 10% increase in students' average test scores- Conducted weekly assessments, leading to a 15% decrease in the number of students struggling with mathematics by the end of the school year.- Provided additional support to some of the struggling students, resulting in a 15% improvement in their math skills within the third term
Michael Kadiri Education Details
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AlxData Analytics -
Ekiti State University Ado Ekiti3.49
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Project Management
Frequently Asked Questions about Michael Kadiri
What company does Michael Kadiri work for?
Michael Kadiri works for Seamlesshr
What is Michael Kadiri's role at the current company?
Michael Kadiri's current role is Customer Success Manager.
What schools did Michael Kadiri attend?
Michael Kadiri attended Alx, Ekiti State University Ado Ekiti, University Of Adelaide.
Not the Michael Kadiri you were looking for?
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Michael Kadiri
Lagos -
Michael Kadiri
Very Organize And Dependable. Successful At Managing Multiple Priorities With Positive Attitude.Willing To Take On Greater Responsibilities To Meet Team Goals.Benin City -
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