Michael Kahl

Michael Kahl Email and Phone Number

Customer Operations Manager @ OGE Energy Corp.
Oklahoma City, OK, US
Michael Kahl's Location
Oklahoma City Metropolitan Area, United States
About Michael Kahl

Experienced Learning and Development & Operations Vendor ManagerWith a rich background spanning over 15 years in Learning and Development and Operations Vendor Management, I currently serve as a dedicated Learning and Development Manager and Operations Vendor Manager. My professional journey is underscored by a genuine passion for problem-solving and a commitment to fostering team excellence.My career narrative revolves around unraveling complex challenges, from designing transformative learning programs to optimizing vendor relationships. I am driven by the pursuit of solutions that not only address immediate concerns but also contribute to sustained organizational success.In my role as a Learning and Development Manager, I've honed the art of designing and implementing impactful learning initiatives. Recognizing the transformative power of education, I foster a culture of continuous improvement within teams.Navigating the intricacies of vendor relationships is a forte. I excel in streamlining processes, ensuring seamless collaboration, and delivering operational excellence as an Operations Vendor Manager.Outside the professional sphere, I bring the same enthusiasm to life's adventures and challenges.I am eager to contribute my diverse skill set to a team that values innovation and collaboration. Let's connect over a virtual coffee—reach out at mikahl3310@gmail.com or find me on LinkedIn.Excited about the opportunity to bring my skills and passion to your team's success!

Michael Kahl's Current Company Details
OGE Energy Corp.

Oge Energy Corp.

View
Customer Operations Manager
Oklahoma City, OK, US
Website:
oge.com
Employees:
1876
Michael Kahl Work Experience Details
  • Oge Energy Corp.
    Customer Operations Manager
    Oge Energy Corp.
    Oklahoma City, Ok, Us
  • T-Mobile
    Learning And Development Manager
    T-Mobile Feb 2020 - Nov 2023
    Oklahoma City, Oklahoma, United States
    Managed a team of up to 17 to provide an optimal new hire experience and engaging continuing education for the Oklahoma City Customer Experience Center supporting 50 leaders and 300+ customer servicerepresentatives● Change managed through a $26B merger from Sprint to T-Mobile learning and driving new processes, systemsand creating new relationships to optimize efficient performance throughout● Found new ways to lead and impact performance virtually during Covid-19● Reported to the Director of Care Operations and actively engaged in central region and national teaminitiatives to develop new hire learning material and processes.● Converted 400+ FTE from Sprint to T-Mobile with effective partnering, planning and execution● Q2 2023 was ranked #4 of 18 sites and Q3 2023 was ranked #2 of 18 sites from an onboarding performanceperspective● Coordinated with the recruiting team to rewrite the hiring process which resulted in a 92% employeeretention rate for 2023
  • Sprint
    Operations Vendor Manager
    Sprint Feb 2015 - Feb 2020
    Oklahoma City, Oklahoma Area
    ● Led up to four sites with 200 FTE at each site around the U.S. accountable for hiring practice, trainingexperience, performance and leadership development● Spearheaded process changes for the company by analytics within each site outlining customer pain pointsand process improvement opportunities resulting in a 5% lift in first call resolution company wide● Orchestrated teams of Project Managers and support groups to help drive growth in KPIs including a 20 pointlift in NPS● Collaborated with site Directors and VPs of Operations in each site supporting their contract incentives tocreate win/win partnerships within each company supported
  • Sprint
    Lead Facilitator
    Sprint Apr 2010 - Feb 2015
    Oklahoma City, Oklahoma Area
    ● Facilitated leadership development content to leader groups, including individual contributors, managers,directors, and VPs● Created and stood up a leadership development program identifying the next leaders within the site. 90% ofnew leaders promoted in Oklahoma City were alumni of this program during 2013-2015● Rolled out a new operations rhythm process to internal sites and to the Vendor Manager team includingbeing a point of contact on changes or updates needed to the company wide operations expectations drivingefficiencies and consistency with leadership coaching subsequently showing a 100 second reduction in callhandling time
  • Sprint
    Operations Supervisor
    Sprint Mar 2003 - Apr 2010
    Oklahoma City Metropolitan Area
    ● Fostered strong rapport with hundreds of customers, addressing and resolving an average of 100 inquiriesand issues daily through telephone and email support, maintaining a 90%+ customer satisfaction rate

Frequently Asked Questions about Michael Kahl

What company does Michael Kahl work for?

Michael Kahl works for Oge Energy Corp.

What is Michael Kahl's role at the current company?

Michael Kahl's current role is Customer Operations Manager.

Who are Michael Kahl's colleagues?

Michael Kahl's colleagues are Crystal Garcia, Mary Bublis, Jeanne Patterson, Tiger Palmer, Jeremiah Perryman, Erik Montgomery, Rob Glendening.

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