Michael Kain

Michael Kain Email and Phone Number

Accomplished Operations and Risk Management Professional | Expert in Risk Mitigation, Problem Resolution, and KPI Achievement | Exceptional Results Leader of Operational Risk, Collections and Complaint Handling @ Wells Fargo
san francisco, california, united states
Michael Kain's Location
Dallas, Texas, United States, United States
Michael Kain's Contact Details

Michael Kain personal email

n/a
About Michael Kain

Results-driven, agile risk leader with documented success managing in a fast-paced dynamic environments; exceeds expectations for risk mitigation, process improvement, and delivering on KPIs; successfully manages operational risk, independent testing, and complaints management teams. Known for strong analytical skills, interpersonal communication, program management, attention to detail and accuracy skills within the financial services industry. Contact Informationmichaelkain730@gmail.comSkillsAnalysisRisk ManagementAudit and AssessmentsProject ManagementOperationsCross Functional Team CollabrationPerformance Management Process ImprovementProcess ImplementationCommunication StrategyCoaching and MentoringComplianceMitigating Operational RisksRisk Auditing ExaminationsRoot Cause AnalysisComplaint ManagementStrategic PlanningProcess Enhancements Production ManagementBusiness Partner RelationsIf my background and skills are a good fit for your current needs, please contact me for personal interview. I look forward to hearing from you.MichaelKain730@gmail.com

Michael Kain's Current Company Details
Wells Fargo

Wells Fargo

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Accomplished Operations and Risk Management Professional | Expert in Risk Mitigation, Problem Resolution, and KPI Achievement | Exceptional Results Leader of Operational Risk, Collections and Complaint Handling
san francisco, california, united states
Website:
wellsfargo.com
Employees:
246787
Michael Kain Work Experience Details
  • Wells Fargo
    Lead Independent Testing Officer
    Wells Fargo May 2024 - Present
    Irving, Texas, United States
    Responsible for completing validation activities for identifying issues, validation concerns, and observations, and recommending corrective actions. Presenting results of validation reviews, interfacing with business partners, and writing reports.• Leads the planning and scoping activities and assessment of adequacy and effectiveness of policies, procedures, processes, systems, and control environments and ensures regulatory changes are incorporated • Responsible for multiple engagements with assigned testing resources in a matrixed environment, validating highly complex remediations• Strong knowledge of risk profile of engagement review’s subject matter within the business, process, Enterprise, and Risk Program. • Manages engagement execution activities and performs quality reviews, assesses findings, and escalates to engagement management as well as leads collaborative team activities that support the engagement’s overall review activities
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  • Santander Consumer Usa
    Functional Control Officer (08/2022 - 12/2023)
    Santander Consumer Usa Aug 2022 - Present
    Dallas, Texas, United States
    Executed the risk and control framework to minimize enterprise impacts from all risks; provided support to the business directors, ensuring that first line of defense team engagement was enhanced and effectively managed.• Identified deficiencies in existing business processes and controls, developed new controls and processes to mitigate the risks, validated through control testing. • Successfully managed over 100 self-identified independent control issues for 11 operational units and mitigated regulatory, financial, reputational, and customer risks.• Achieved a 100% control validation review rating for all new controls developed through corrective actions, which mitigated the risks within the business.• Managed Functional Control Analyst; aligned to support business function, drive accountability and validation of the control, adhering to the risk profile.
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  • Santander Consumer Usa
    Escalated Complaints Manager, Assistance Vice President
    Santander Consumer Usa Mar 2020 - Aug 2022
    Managed six complaint resolution teams, ensuring the escalated consumer complaints were resolved within corporate service levels and production metrics. Coached associates to effectively lead and coach associates. • Achieved greater than 87% complaints resolutions; exceeded corporate service levels while adhering to complaint policies and procedures.• Effectively resolved more than 3,000 escalated complaints per month by partnering with operation and risk managers on process efficiencies, service levels, implementations, and validations.• Successfully collaborated and consulted with Root Cause Analysis and testing teams; identified process gaps and control issues to mitigate exposure of reputational risk.• Spearheaded process improvements: intake distribution, write reports for independent testing, leadership training, data analysis reporting, validation review, and escalation resolutions.
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  • Wells Fargo
    Operational Risk Manager, Vice President
    Wells Fargo Aug 2015 - Mar 2020
    Irving, Texaas
    Managed the design and development of business unit audits covering key risk and controls. Developed over 200 independent testing audits of business process control effectiveness to ensure compliance to state and federal laws.• Managed risk and control; new independent testing identified over 50 process control gaps which were successfully mitigated through action plans.• Effectively enhanced the alignment of key risk Self-Assurance Activities with the Quality Assurance reviews, including gap analysis and action planning. • Successfully implemented a Root Cause Analysis program that identified the root cause of process gaps which resulted in business process improvements.• Created a targeted testing program; audited specific business risk, process gaps, writing reports, and corrective action validation.
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  • Wells Fargo
    Operational Risk Manager, Avp
    Wells Fargo Mar 2014 - Aug 2015
    Dallas/Fort Worth Area
    OResponsible for executing risk control testing: transactional testing to ensure the established controls were effective, regularly reporting control effectiveness, and importance ratings.• Implemented new independent testing scripts, identifying enterprise risk and compliance exposure to the specific servicing and origination state laws and regulations, including validation reviews.• Partnered with business units to identify policy and procedure gaps, preventing regulatory violations, validation testing, and improving preventative and detective controls.
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  • Wells Fargo
    Collections Manager, Avp
    Wells Fargo Dec 2005 - Mar 2014
    Dallas/Fort Worth Area
    Managed and developed over 60 team members; exceeded delinquency, operational risk, and production goals.• Project lead for new collection strategy; decreased overflow call volume by 25%, decreased abandonment rates by 50%, and set scheduling for 15 teams, improving contact, account conversion, and escalation rates.• Increased independent reviews and oversight by more than 50%; revamped the early-stage collections audit testing process by providing a complete standardized procedure that identified risks for corrective actions.
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Michael Kain Skills

Credit Call Centers Leadership Forecasting Risk Management Portfolio Management Banking Customer Service Analysis Loans Credit Risk Finance Credit Analysis Relationship Management Loss Mitigation Mortgage Lending Process Improvement Consumer Lending Vendor Management Marketing Call Center Account Management Microsoft Office Team Leadership

Michael Kain Education Details

Frequently Asked Questions about Michael Kain

What company does Michael Kain work for?

Michael Kain works for Wells Fargo

What is Michael Kain's role at the current company?

Michael Kain's current role is Accomplished Operations and Risk Management Professional | Expert in Risk Mitigation, Problem Resolution, and KPI Achievement | Exceptional Results Leader of Operational Risk, Collections and Complaint Handling.

What is Michael Kain's email address?

Michael Kain's email address is mi****@****ial.com

What schools did Michael Kain attend?

Michael Kain attended Texas Tech University.

What skills is Michael Kain known for?

Michael Kain has skills like Credit, Call Centers, Leadership, Forecasting, Risk Management, Portfolio Management, Banking, Customer Service, Analysis, Loans, Credit Risk, Finance.

Who are Michael Kain's colleagues?

Michael Kain's colleagues are Elaine Long, Will Chidester, Sheila Bittner, Chris Viola, August (Gus) Stangl, Fawn Mcmanus, Rena Romanini.

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