Michael Kaiser Email & Phone Number

Las Vegas, Nevada, United States

Operations Manager at LAS1 crossdock in Henderson, NV. Launched first-of-its-kind building, leading operational teams across multiple shifts and departments. • Implemented new operating procedure in the jackpot (problem container kick out area) that reduced the amount of piles and ensured a smooth flow of freight in and out of the departments. • Restructured the layout of the manual palletize and robotic palletize areas to create one-way flow of freight through the departments and more staging areas, reducing labor costs and increasing social distancing efforts from cross over activities.• Developed team safety initiatives and awareness to ensure zero lost time injury success during the first three months of operations. • Implemented multiple change projects to improve safety and productivity throughout the warehouse, including building design/layout, process changes and Covid safety implementation. • Lead team to achieve multiple “bests” in carton productivity during the launch phase of the building. • Developed new manager training program to coach on best practices, task execution and leadership fundamentals. • Developed six Area Managers through their promotions to either next level Area Manager or Operations Manager.

District Manager with Western Exterminator Co., a Rentokil North America company, servicing the Greater Los Angeles area. Leading a team of five Operations Managers, nine sales representatives and 65 total associates, generating $15M in annual revenue. Clientele includes residential and commercial customer bases covering all types of industries. • Hired to turn around a struggling district with long-term culture, performance and profitability issues.• Streamlined the new account paperwork process, reducing route labor costs by 5% and improving revenue capture rates to within 24 hours of the new account starting vs. 3-4 day delayed entry. • Reduced route specialist labor costs by 10%, mostly through overtime, by restructuring the routes and eliminating excessive drive time. • Reduced materials and products expenses by 15% by instituting an inventory control and distribution process, focused on manager accountability and control. • Increased residential termite revenue by 10% through coaching and training sales team on additional lines of business not previously focused on by previous leadership.• Increased customer retention rates by 1.75% through focused service delivery and implementation of protocols.

Southern Ca/Southern Nv

Regional Manager with Ecolab Pest Elimination, servicing Southern California and Southern Nevada. Leading a team of nine districts, 19 managers and 186 total associates, generating over $35M in revenue, delivering pest elimination services to commercial clients who are in highly pest-sensitive industries (food processing, food retail, food service, medical, hospitality, etc.).• Exceeded revenue and profit budgets all three years in role.• Developed partnerships with Regional Sales Manager and Corporate Account Managers to foster growth between sales and service teams. Held quarterly business reviews with these teams and their key corporate contacts to strengthen relationships and develop sales strategies. • Developed a training program for a service line that I introduced, which complemented current offerings, driving an increase in sales by 503.3% in FY2017 and 34.4% in FY2018.• Developed District Management leadership teams, taking one district from 104 out of 108 districts to #5 in the country and #1 in the region, while taking five other districts into the next quartile.• Conducted monthly and quarterly meetings with managers and district teams to reinforce annual objectives, obtain feedback on company performance and develop strategies to change and maneuver to accomplish corporate objectives. • Lead an enhanced safety program in the region to reduce preventable accidents, decreasing from six in 2017 to one in 2018.• Team member of a Six Sigma, multi-functional project to increase our effectiveness to start new accounts, resulting in a 50% decrease in new accounts started outside the required service window. • Developed and implemented license training program in the Southern California area to reduce time for new hires to obtain state-required licenses. Reduced licensing-related associate turnover from four associates in 2016 to zero in 2017 and 2018.

Branch Manager for the world's largest pest control company. Service location was in Bakersfield, CA, and Bishop, CA, covering all of Kern, Inyo and Mono Counties. Last 18 months were in Los Angeles Commercial Branch. Responsible for $5.3M in annual revenue.• Raised annual revenue by 10%, 5% and 7% over my last three years.• Increased annual profitability by 8%, 6% and 2% over my last three years.• Enlarged customer base by 3%, 4% and 3% over the last three years.• Reduced employee turnover by 40% through improved interviewing practices, improved training practices for new hires, continued follow up training for all first-year associates and ride-along program.• Managed sales teams ranging from six to 10 associates in both residential and commercial sales. • Received the company's Award of Excellence for revenue, profit and customer base growth. Also received quarterly awards on seven occasions for profit growth vs. prior year performance. • Coordinated the integration of two acquired pest control companies, resulting in an addition of 20 employees and $2.5M in revenue. One acquisition required extensive contract renegotiation to keep the accounts recently purchased. 95% of accounts purchased were integrated into our system after contracts were resolved.• Coordinated the relocation of two branch locations, resulting in a cost savings of 10% for one location and 75% for the other.

Branch Manager for regional small package overnight delivery company. • Operations ranged in size from 100-175 employees and contract delivery/pickup drivers.• Oversaw daily operations, business development, sales management, contract negotiations with customers and contract delivery drivers, budget planning, recruiting/training and customer service. • Managed three to six field sales representatives who sold shipping services to commercial accounts.• Increased sales revenue by 7-10% per year in markets of Burbank and Ontario, CA, and Phoenix, AZ. • Coordinated the relocation of one branch location from a 6,000 sq ft location to a 35,000 sq ft warehouse to facilitate growth of the business.

Operations Manager for leading overnight small package delivery company. • Operations ranged in staffing from 125-250 employees. • Responsible for budget planning, operations and sales management, business development, coaching and development, process improvement and customer service/issue resolution.• Created new training program for new hire associates and was assigned as lead of training for branch. New program resulted in 100% success rate for new drivers integrating into their newly assigned routes.• Received multiple awards and prizes for innovations, customer service resolutions and problem solving.

Operations Supervisor for world's largest small package ground and air carrier.• Responsible for managing daily operations in various segments of the facility, including ground and air transportation operations.• Ensured timely departure of trucks to meet time-critical deadlines for flight and train departures.• Received Employee of the Month three times and Supervisor of the Month twice.

Master Of Business Administration (Mba), Business Administration And Management, General

Bachelor Of Science - Bs, Business Management

Diploma