Michael Kamel Email & Phone Number

Egypt

Egypt

Cairo, Egypt

• Perform vendor reconciliation and resolve all pending items related to vendors.• Timely preparing of the daily/weekly/monthly reports.• Interacting with vendors via Salesforce to resolve all issues relating to the payment• Responsible for Vendor Compensations, Penalty reversals validations• Enforce all End-to-End processes that impact vendor promise• Coordinate and escalate with internal departments (Logistics, After-sales operations, etc.) • Regular audit routine on… Show more • Perform vendor reconciliation and resolve all pending items related to vendors.• Timely preparing of the daily/weekly/monthly reports.• Interacting with vendors via Salesforce to resolve all issues relating to the payment• Responsible for Vendor Compensations, Penalty reversals validations• Enforce all End-to-End processes that impact vendor promise• Coordinate and escalate with internal departments (Logistics, After-sales operations, etc.) • Regular audit routine on our vendor drop-off locations, Aftersales, and WHs that aims to gauge and improve vendor experience. Show less

Cairo, Egypt

• Provide industry-leading service on every vendor interaction by building relationships and providing solutions • Provide accurate and complete responses to vendor inquiries • Create Outbound calls to update vendors on the case status • Communicating new processes and SLAs to vendors • Document every vendor interaction • Maintain a high level of quality, vendor satisfaction, and first call/contact resolution • Handle key accounts vendors’ cases through different… Show more • Provide industry-leading service on every vendor interaction by building relationships and providing solutions • Provide accurate and complete responses to vendor inquiries • Create Outbound calls to update vendors on the case status • Communicating new processes and SLAs to vendors • Document every vendor interaction • Maintain a high level of quality, vendor satisfaction, and first call/contact resolution • Handle key accounts vendors’ cases through different channels • Work on improving the resolution quality for the vendor cases • Handle mini projects related to the forward, and reverse flow • Work on implementing/enhancing the process flow, and quality • Ability to multitask and stay organized in different phases/stages of numerous projects • Work directly with strategic vendors, educating them about Jumia processes and the best practices to be followed Show less

•Ensure that CIB products a consistent brand message across all the social media channels • Engage with social media users and respond to any mentions over Facebook, , Google + and linkedin.

• Ensuring agents understand and comply with all call center objectives, performance standards, and policies. • Answering agent questions regarding best practices or difficult calls

Smart Village

Handling customer inquiriesManage and resolve customer complaints through telephone and by email to satisfy the customer needs Responded to customer inquiries, providing information on bank accounts, policies, products, and services .

Citibank, North 90Th Street - Service Lane, New Cairo، Cairo Governorate

• Acted as the first point of contact for calling customers and provided assistance for banking operations including: Credit Cards, Debit Cards, Accounts and Loans.• Managed customers who failed to make their payments on time and suggested settlement plans.• Escalated critical issues to the appropriate departments and followed up until cases are closed.• Promoted retention plans to retain unsatisfied customers.• Handled complaints and disputes in a courteous and professional… Show more • Acted as the first point of contact for calling customers and provided assistance for banking operations including: Credit Cards, Debit Cards, Accounts and Loans.• Managed customers who failed to make their payments on time and suggested settlement plans.• Escalated critical issues to the appropriate departments and followed up until cases are closed.• Promoted retention plans to retain unsatisfied customers.• Handled complaints and disputes in a courteous and professional manner. • Executed customer callback calls on standing issues.• Showed excellence and top quality performer for all period.• Experienced with banking systems Show less