Michael Kamerman Email & Phone Number

United States

Cleveland, Ohio, United States

Independence, Oh

 Planning, designing, installing, configuring, and maintaining hybrid Exchange environment with on-premises Microsoft Exchange 2016/2013/2010 servers and O365 Exchange Online Resolving Tier 3 tickets related to messaging and collaboration systems, complex mail routing problems Managing on-premises Active Directory (AD) and Azure Active Directory (AAD) including strategy for creation of user/resource/shared mailboxes and supported distribution/security groups Administering Azure AD Connect and troubleshooting AD synchronization issues Administering MS Teams, Zoom, OneDrive and SharePoint  Supporting MS Outlook clients on PC, MAC, and mobile phones Maintaining current SPF/DKIM/DMARC records to support mail flow from O365 and all 3rd part mail services used by the company Setting up O365 Multi-GEO tenant and managing licensing  Providing support for migrations between our Exchange Online Tenant and on-premises environment Developing custom PowerShell scripts for automation, redundant task, reporting, monitoring, etc. Managing Proofpoint mail archiving system Assisting with technical training and mentoring less experienced Tier 2 staff and Junior Exchange Admins Troubleshooting messaging issues, working in collaboration with other relevant IT areas and vendors towards a quick and effective resolution Performing migration duties for our and acquired companies, merging all email systems into our Exchange Online O365 Tenant

Warrensville Heights

- Performing daily systems monitoring, verifying the integrity and availability of all servers, desktops, printers and scanners, reviewing system and application logs.- Implementing Active Directory changes using GUI and PS scripts per organizational policy and maintaining change control procedures.- Managing DHCP Scopes and DNS Services.- Creating Group Policies according to company policies.- Installed and configured SCCM 2012 R2 and applying software patches and updates according to company standards on a regular basis.- Administering Office 365 instance (users, permissions, mailboxes, groups, public folders, mail flow, mobile integration)- Initiated Office 365 DirSync with AD on premises and monitoring ongoing synchronization. - Installed and configured RDS 2012 R2 environment and worked on migration of local installation of FRS (line of business application) into RDS environment.- Installing new/rebuilding hosts/servers (physical and virtual on Hyper-V hosts) and configuring hardware, peripherals, services, file shares, etc. in accordance with standards and project/operational requirements.- Installing, configuring, and troubleshooting IT systems and workstations. Developed procedure of imaging all workstations via SCCM R2 according to company standards.- Installed and configured Sugar CRM Community Edition and vTiger CRM.- Researching and recommending innovative, and where possible automated approaches for system administration tasks.- Performing regular security monitoring to identify, handle and report any possible security threats.- Administering company-wide anti-virus protection using SCEP 2012 R2 and Malwarebytes Enterprise Editions.- Maintaining up to date and accurate inventory information on company assets.- Administering ShoreTel Phone System.- Configured and upgraded GFI Fax Maker to accommodate company faxing needs. - Implementing help desk activities for system related issues reported by users via osTicket Support Ticket System.

Cleveland, Oh

Distributed Server Support for PARKER HANNIFIN Global Headquarters- Providing Daily L2 Support for Fortune 500 Company on Windows 2003/2008/2012 Server Family infrastructure (mostly VMWare and physical).- Managing Active Directory (Quest ARS) / DHCP Scopes / DNS Services.- Creating Group Policies and implementation as per standard procedures.- Maintaining File Servers with space allocation using Disk management tools.- Installing and Configuring IIS for divisional Websites and FTP services.- Using CA Service Desk for Ticket Status Check and Update, Incident Escalation and Progress Monitoring.- Providing File Level Restores using Symantec NetBackup Platform.- Deploying Applications and OS software installations and patches/service packs.- Troubleshooting of Symantec SEP 12.1 Antivirus Environment.

- Implemented Windows 2008/2003 domain administration- Maintained Active Directory, Group Policies, VPN, DNS and DFS services- Installed Windows 2008 R2/2008/2003 Servers, SQL Servers, SharePoint 2007 Servers, and monitored them for capacity, health, and performance- Administered MS Exchange 2007 Server- Worked closely with accounting department and administered MS Dynamics SL 2011 in production and test environments- Supported physical servers and virtualized environment (VMware ESXi 5.1 and Hyper-V)- Provided help desk support to on-site and remote employees by identifying and solving computer related problems using GoToAssist and Remote Desktop- Worked with vendors to facilitate new hardware purchases- Configured and maintained antivirus protection on servers and laptops- Structured the company’s backup and recovery plan and maintained backup procedures - Maintained company’s mobile and VOIP phones provisions

- Provided advanced help desk support to in-house and on-sites employees by identifying and solving computer related problems- Managed network hardware (servers, computers, printers, scanners) and software to ensure up-to-date and bug-free implementation- Implemented Windows 2000/2003 domain administration, Active Directory, and Group Policies- Monitored Windows 2000/2003 Servers and SQL Servers for capacity, health, and performance- Planned domain transformation process from MS Windows 2000 to MS Windows 2003 native mode- Supervised MS Exchange 5.5 Server migration to MS Exchange 2003 Server and administered MS Exchange 2003 Server- Configured and maintained Symantec Antivirus Enterprise Edition on servers and desktops, and additional third-party anti-spam software- Structured the company’s backup and recovery plan and maintained backup procedures

- Implemented Windows 2000 domain administration, network analysis, architecture and design- Monitored Windows 2000 Advanced Servers and SQL Servers for capacity, health, and performance- Provided help desk support to internal employees and technical support to clients- Troubleshot and analyzed hardware and software- Managed integration projects with third-party providers (FedEx, USMail, eBay, Amazon and others)