Michael Kandersack Email & Phone Number

Weston, Fl

* Supervises, coaches, and provides technical assistance to the staff* Oversees and directs employees to ensure “WOW” customer service. Intervenes, asnecessary, and deals with difficult customers, extremely technical transactions and/orunusual situations, and properly schedules the store staff to meet customer service levels* Oversees the profitability of the store operations/general ledgers (check loss, tellerover/short, fee reversals, overdrafts, recoveries, etc.)* Maintains adequate supply of money to meet store demand* Performs the functions of a Personal Banking Representative and/or Customer ServiceRepresentative when not on duty as the most senior Customer Service Manager in the store* Assists in managing and coaching of the sales process throughout the store* Confidential customer documentation handled on day to day basis

* Prepared all documentation to open and service customer accounts* Researched and responded to customer inquiries* Performed as teller and platform associate, as well as supervised associates whenneeded* Developed schedules to differentiate drive-thru and lobby associates

* Assisted Operations Manager with more technical transactions and performed various backoffice functions* Trained and supervised new and less experienced customer service representatives* Processed financial transactions for bank customers* Balanced working Fund with minimal exception

* Assisted Operations Manager with more technical transactions and perform various backoffice functions* Trained and supervised new and less experienced customer service representatives * ATM Custodian