Michael Kappel Email & Phone Number

Calgary, Alberta, Canada

Calgary, Ab

Calgary, Alberta

• Provide clients with timely and friendly service by efficiently handling their property loss, damage and liability claims.• Coordinate, manage and control repairs using contractors to bring the insured property back to pre-loss condition. • Maintain detailed records on each claim which include statements, photos, estimates, invoices and communication records. • Hire experts to assess damages, liability exposures and defense council as required. • Implement new efficiencies to help address claims in a more efficient and cost effective manner.• Investigate losses to determine coverage set by the company's insurance policy wordings. • Prepare reports quantifying damages. • Negotiate settlement proposals.• Prepare legal documents keeping to the standards set by the Insurance Bureau of Canada. • Communicate with management regarding large loss claims or unique losses requiring management approval.

Calgary, Canada Area

• Inside telephone auto adjuster handling first party, accident and liability auto claims. • Investigated losses by interviewing claimants and hired experts to assess damages. • Coordinated vehicle repairs with body shops and rental companies. • Prepare reports quantifying damages, negotiated settlement proposals and sent subrogation documents to third party insurers. • Prepared legal documents keeping to the standards set by the Insurance Bureau of Canada.

Calgary, Canada Area

• Tasked to assist in claims intake, distribution and coordination for the claims adjusters. • Data entry of new claims along with processing subrogation documents. • Administered email and phone call queries from brokers, vendors and clients.

Calgary, Canada Area

• Provided timely customer service to our new or long time clients.• I specialized in assisting our clients with adventure tours, airline reservations, SWAP working holiday visa program, Eurail Passes and in person information presentations.

Calgary, Canada Area

• The "Concept Stores" were a featured location where new and existing clients of G Adventures could learn about sustainable travel and talk about their adventurous aspirations. • Provided customers detailed information about adventure tour packages, vaccination requirements, visa assistance, travel advisories, packing tips, flight reservation and travel insurance. • Presented to audiences in store and at conventions such as the Outdoor Adventure Show. • Handled a variety of social media pages and website forums.

Toronto, Canada Area

• Providing exceptional customer service to our premier account travel agents related to booking tour, air and insurance packages. • Became one of the first agents working from a home office setting. • Assisted yield management handle special need requests for clients with special needs.

Kitchener, Canada Area

• Tasked to bring hotel standards to a higher level with greater customer satisfaction. • Leading and motivating the front desk employees to work in a team environment. • Provided guests with timely service upon check in and special requests.• Completed spreadsheet reports that detailed daily revenue statistics and were distributed to the management and accounting departments each morning.

Tourism And Travel Diploma Program, Graduate

Program Highlights: Communications Sales Techniques Interpersonal Relations Airline Ticketing Worldwide Destinations Tour Operations.

Working Towards Cip Designation, Insurance

Principles of Insurance - Completed Property Insurance - Completed Automobile Insurance - Completed