Technical Solutions Managers establish and maintain the technical relationship, acting on behalf of Product Management and Engineering in a pre-sales capacity with global automotive OEM and Tier 1 customers. Focusing on embedded and cloud topics, Technical Solutions Manager demonstrates the SaaS solution, reviews vehicle architectures, cloud security and privacy needs, and articulates requirements internally and externally. Developed and provided compelling, customized product demonstrations, trade show representation and public speaking engagementsSuccessfully positioned SaaS business model to multiple OEMs accustomed to tool-based connectivity solutionsDeveloped winning proposals based on gathered requirementsAccelerated multiple EV startup vehicle connectivity programs with end to end OTA, data logging and remote command solution.Assisted Developing partnerships with telematics hardware providers for pre-integration and co-selling opportunities

The Technical Pre-Sales Manager is responsible for leading the technical phase of the sale of OTA Solutions. Focused primarily on the automotive vertical, the Technical Pre-Sales Manager works with OEMs to develop an overall Over The Air update strategy, and works with automotive Tier 1 suppliers to integrate client libraries into their embedded platforms. In addition to the automotive vertical, pursued and supported various IoT and Healthcare OTA solution opportuinities in North America.• Evangelize and educate customers on products and services from each component level to End to End solution level• Work with customers to elicit and identify their needs and requirements• Identify the products in the product portfolio that should be combined to address those needs, as well gaps inthe product offering that must be closed to address those needs• Work with R&D, Product Management and Project Management to define the missing features that must be developed to address customer requirements with minimal cost / time• Work with the customer and internal teams through delivery and deployment of the solution• Developed partnerships in IoT space to integrate OTA solution onto secure cloud platforms• Present and demonstrate Harman OTA solutions at various industry events and trade shows• Respond to RFQ/RFI requests from customers reviewing Harman OTA techonology

Managed Services Solutions Sales Analysts (SSA) are responsible for managing both direct and indirect customers. In the direct channel, the SSA engages the customer and manages the engagement from intial bid through contract termination with a focus on fleet analysis and optimization, workflow consulting and management of internal resources to provide support. In the indirect channel, the SSA provides manufacturer support to the dealer community and assists with modular solutions to enhance the dealer’s offering.Designed and promoted modular managed services to dealer community in an eight state territory.Demonstrated, sold and supported device management software solutions to dealer community.Responded to multiple RFI/RFP for both direct and indirect clients. Analyzed customer environments and developed managed services solultions for global clients. Developed internal processes based on PMP methodologies to more efficiently manage opportunities.Coordinated internal and external resources to provide a unified solution to clients.Researched and introduced partner vendor tools to enhance methodologies enabling better service to customers.Developed a ‘Bid Library’ with an emphasis on managed services for use in bid responses.Developed fleet TCO tools to reduce analysis time.Developed ‘Optimized device list’ to simplify recommendations and ensure profitable, yet cost effective fleets are proposed. Supported multiple marketing efforts, including international tradeshows and regional events.

Pre-Sales Technical Services Consultant, Imaging and Printing GroupSupported managed print services engagements as printing and imaging technical subject matter expert to virtual account teams, including country account manager, engagement managers, and account delivery managers. Managed the total customer experience of $5 million - $100 million contracts through contract lifecycle, from pre- sales and sales through performance review, audit, and support. Identified and positioned cross-functional resources needed to capture and support customer contracts. Ensured ongoing service quality and high-level return on customers' investments for seven to ten simultaneous customer engagements through proactive performance measurement/service audits and reporting, and the preparation and presentation of quarterly business reviews. Performed customer training and resolved service, delivery, billing, and technology issues. Developed and maintained ROI, compliance, and environment reports and research for key industries.Participated in multiple U.S. & global bids from release to contract award. Performed site surveys and presented both results and workflow optimization recommendations to clients’executive level management.Developed Managed Print Solutions for enterprise customers, in vertical markets such as Automotive, Health Insurance, Finance, Retail and Manufacturing. Participated in contract creation as a Subject Matter Expert and developed Statements Of Work. Negotiated 3rd party partner pricing and contract terms for proposals Drive sales into Enterprise Accounts through articulation of value propositions and ROI business cases. Accelerates adoption of solution based products in complex environments

Developed strategies to penetrate National Accounts with the key decision makers at the National Account level. The focus on placing Canon equipment and solutions. Report Customer activity to Headquarter Management identifying customer requirements, competitive trends and changing environments. Developed strategic plans to address customer's requirements on a National basis. Strategy should include short term as well as long-term goals. Work with strategic dealers to coordinate activities and drive/promote account synergies. Provided marketing, technical and administrative support to the named accounts internal departments to ensure outstanding relations and excellent customer support in all facets of daily activity. Develop plans to introduce/place Canon technology, service, and Software and 3rd party solutions to address customer requirements. Participated in Account Management Meetings. Complete the Account information and deliver professional presentations in Account Reviews. Identify opportunities that will require the Coordination of technical/product expertise in conjunction with Product Specialist guidelines.Cultivated and managed all Canon’s named account list in a three state territory.Participated in multiple U.S. & global bids from release to contract award.Performed site surveys and presented results and recommendations to clients’ executive level management.Performed Executive Briefings and Account Reviews to primary contacts within key accounts.Provided detailed field intelligence to Account Executives and Sales Management regarding customer site needs and included advanced technical configurations beyond MFP product.Managed end of term contract for a large automaker during global bid process.Migrated a large cable television provider’s regional operations from Analogue copier technology to Digital and implemented scanning workflows using eCopy into RightFax and the client’s proprietary document management application.

The Regional Field Analyst is responsible for pre and post technical sales of Large Format Printers. Called on as a technical product expert to develop and present sales proposals and systems solutions, and close complex technical sales. Develop strategies to penetrate national and channel accounts with the focus on placing Canon equipment and solutions. Expanded marketing efforts within named accounts on a national basis. Reported Customer activity to Headquarter Management identifying customer requirements, competitive trends and changing environments. Developed strategic plans to address customer's requirements on a National basis. Strategy should include short term as well as long-term goals. Worked with strategic dealers to coordinate activities and drive/promote account synergies. Provided marketing, technical and administrative support to the named accounts internal departments to ensure outstanding relations and excellent customer support in all facets of daily activity. Developed plans to introduce/place Canon technology, service, and Software and 3rd party solutions to address customer requirements. Participated in Account Management Meetings. Completed the Account information and deliver professional presentations in Account Reviews. Identified opportunities that will require the Coordination of technical/product expertise in conjunction with Product Specialist guidelines.Managed a seven state territory spanning across six distribution channels.Developed, proposed and implemented timecard submission solution for a global staffing firm utilizing Canonand eCopy solutions showing a reduction in process costs by 30%.Developed scanning and document management solution for a well-known chemical company in their Accounts Receivables/Payables department.Developed, proposed and implemented multiple customized scanning solutions for a global publishing company in their Construction Documentation and Accounts Receivables/Payables departments.

Assisted Regional Account Managers throughout sales cycle by performing product demonstrations of Eloquent Communication Server version 6.x to executive level clients from Fortune 1000 companies. Responded to technical questions on RFP’s & RFI’s. Assessed Windows NT 4.0 & 2000 networks to determine solutions based on client needs. Integrated server package into client networks. Performed market analysis to determine company’s position in the industry and developed sales strategy to compete.

Developed and evaluated front and back-end technology for banking industry solutions. Assignment included evaluation of new technologies, systems optimization, configuration planning and top-level manufacturing and field support. Migrated front and back-end technology from Windows NT 4.0 to Windows 2000. Integrated 100Mb and Gigabit LAN solutions into Unisys NDP2000, NDP1150 and NDP500 check processing/imaging systems. LAN solutions by Unisys, 3COM, Intel, Linksys, and Bay Networks. Integrated RAID and SAN solutions into Unisys product line using storage solutions provided by Artecon/DotHill, RaidTec, Open Storage Solutions, EMC and American Megatrends. Performed supply chain need gap analysis and created ISO-9000 compliant technical documentation for implementation and support operations. Spearheaded project for mass software replication using Symantec GHOST, by using both drive imaging and IP multicasting. Developed and implemented procedures for hardware assembly and configurations reducing build time and cost for manufacturing facility. Conducted training classes for manufacturing personnel and interns on building, installing and configuring front and back-end devices for Unisys product line. Supervised a 5-person integration team for testing and implementing new technologies for Unisys product line.