● Directed collaborative team research which yielded next-gen analytic opportunities for Pharmacy MedRx Reporting Suite● Led Claim Volume and Pay Rate reporting project with Pharmacy MedRx leadership to create baseline monthly reporting offerings● Developed and executed Best Practices Manual, tool for improved customer integration to Pharmacy services● Smart Message upsell wins with national pharmacy chains for estimated AOV $250K

Change Healthcare is a leading revenue cycle management company, currently serving 60% of the Retail Pharmacy market for medical claim billing. Managed analytics and drove account growth for national pharmacy chains.● Managed $8.5 million annual revenue of Pharmacy MedRx and Network/Switch services for national pharmacy chains, main accounts included Rite Aid, Albertsons, Meijer, Publix, Delhaize, and Southeastern Grocers● Revenue retention goals exceeded through add-on sales● Technical subject matter expert for pharmacy network solutions; led connectivity and edit projects for Rite Aid/Walgreens transition● Project manager for product implementations, including Medicare Audit & Recovery services for 4,600+ Rite Aid locations and Pharmacy MedRx services for 1,800+ Albertsons/Safeway locations

● Delivered claim processing analysis, sales opportunity research, and business review data for pharmacy chain customer site visits and trade shows● Produced reporting data and product assessments with proven actionable improvements, for Rite Aid, CVS, and Target Pharmacies● Enabled solutions for product and new customer implementations; fully supported 2014 CVS Medicare pilot with daily analysis

Pharmacy store support for Medicare B DME and immunization billing.● Support Team Member of the Quarter, Q3 2012

Books & Books, Inc. is a leading independent bookstore chain. Opened the third Books & Books location at the Bal Harbour Shops in 2005. Led store operations to insure sales goals of $500 per square foot of retail space.• Increased store sales 27% in 2010, after a successful store relocation.• Increased store profitability by gift and sidelines buying, controlling payroll, and inventory selection. In 2010, Gift sales increased by 10.5%, with overall store shrink remaining less than .1%.• Developed partnership with Filofax Inc., which resulted in a company-wide consignment program.• Led team-building and training for Books & Books Inc. for associate and management levels.• Led store team of ten associates, including café operations. Managed Author Events, including signings for Bill Clinton, Ayan Hirsi-Ali, South Beach Food & Wine Festival, and The Miami Book Fair International.• Multi-store management duties included stock purchasing, store staffing and training, and inventory and supply control.

Barnes & Noble Booksellers is the largest retail bookstore chain in the US. Drove sales through store events, educational and community programs, and business and institutional sales. Served as Public Relations liaison for television interviews, radio and print interviews, also created press releases for store events. Partnered with local businesses, import-export companies, and Miami-Dade school administrators for bulk purchases. • Contributed $97,000 in business and educational sales in 2004.• Organized and directed the Holiday Book Drive, resulting in a record collection of 2,226 books. All books were donated to the Jewish Community Services of South Florida and local Miami-Dade schools.• Planned and implemented a Back-to-School Initiative for Teachers, which resulted in increased educator sales of over $10,000 for Fall 2004.• Hosted successful store events leading to increased store sales, including author signings, school book fairs, book groups, open-mic night, and children’s story time.• Hosted community book groups that resulted in increased store sales, for such groups as Highland Oaks Middle School Club READ (average 150-160 students attended) and the Michael-Ann Russell JCC Jewish Book Review Series (average 60-90 people attended).