Michael K. Email & Phone Number

London, England, United Kingdom

• Running and maintaining office branch to company standards whilst achieving all weekly and monthly KPIs.• Successfully handling and priotising all prospects generated by the company and myself.• Contacting and creating rapport with customers, converting prospects and purchasing vehicles through a process set by the company.• Keeping self-motivated and building effective relationships both internally and externally.• Supporting colleagues and team, achieving NPS contributing towards being top 10 in the region for the division.

Croydon, United Kingdom

• Implemented business development strategies, evolved processes and played an important role in driving revenue growth and increasing gross profit by 20%• Led goods selection, pricing, planning and marketing increasing quarterly sales by 15%. Also negotiated prices, discount terms and all transportation arrangements for goods. • Responsible for stock management, maintained the company’s product inventory (over 3000 product lines) which included purchased and distributed stock, generated stock profiles and applied stock locations using bespoke system (Sanderson Swords). • Identified, acquired, developed and maintained customer relationships, advanced client proposals and presented at stakeholder meetings.• Screened and accommodated accounts; control the day-to-day money related procedures, the acquisition of merchandise and ventures, payment of invoices and the processing of repayments. • Delegated tasks to promise efficient operations; directed and trained all department employees on sale practises, company objectives, expectations while ensuring all customers were satisfied and had their needs met.

Employed interpersonal and communication skills and provided exceptional customer service whilst captivating with customers to adapt advice and recommendations Handled payments and refunds at the occupied till desk and welcoming an average of 100-150 customers regularly and ensured the shop floor remained clean and tidy. Worked in accordance with high standard company values and in observance of premium brand requirements. Fulfilled and accomplished KPI's, outshined targets and expectations by continuing being motivated.

Islington, London

Managed daily customer interactions with direct involvement in client affairs to offer personalised service and advice on the variety of products. Promoted the aesthetic value of the business by organising merchandise and ensuring adherence to health and safety compliance. - Increased product awareness through aggressive promotion, dedicated after sale service and timely delivery of merchandise to specific clients’ locations.- Performed duties of the Shift Manager to ensure continuity delivery of service, and as part of succession planning.- Transaction handling – purchasing, refunds and daily accounts.