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Michael Katten is listed as Technical Publications and Business Operations Lead | Taking On Large-Scale Change Through Startup & Fast-Growth Cycles | Programs, Metrics, Systems, & Technologies at GILLIG, based in El Cerrito, California, United States. AeroLeads shows a matched LinkedIn profile for Michael Katten.
Michael Katten previously worked as Technical Publications Lead at Gillig and Business Operations Lead at Genesys. Michael Katten holds Phd, History / Modern South Asia from University Of California, Berkeley.
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At Gillig I lead a team that ensures customers understand how best to operate and service our products. At the same time, I am driving the organization through a digital transformation, moving out vast content corpus to the Cloud. As a business operations lead at Genesys, a global provider of cloud-based contact center software and services, I applied 20 years of experience in technical publications, process automation, content systems, and solutions, and established a record of leading large-scale change and transformation initiatives across multiple continents and business units.My core competencies include Lean methodologies, process improvement/automation, integration of AI into existing systems, vendor relations, and strategic alignment of resources and deliverables. I am passionate about building and educating high-performing teams, upskilling employees, and scaling operations to support customer satisfaction, efficiency, and revenue growth. As a Ph.D. in History / Modern South Asia, I also bring a unique perspective and cultural awareness to my global role.
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Livermore, Ca, Us
Leading a Technical Publications team in the creation and delivery of complex vehicle servicing, operation, parts, and schematics. Taking on a mandate to innovate technology and processes, and move the creation and delivery of content to a new level of operational efficiency.
Menlo Park, Ca, Us
I was promoted to launch an operations office, develop brand awareness, and transition our workforce from North America to India. In addition to hiring 300 employees in 18 months, I provided analytics and team planning insights to deliver high-speed, high-quality content across a range of user profiles that allowed us to exceed our two-year productivity targets. • Established a 70-person technical publications team to serve software engineering centers across North America, Europe, and Asia.• Integrated new video capabilities across the entire SaaS technical content stack with zero web interruptions, contributing to measurable customer satisfaction and reported sales closings.• Ran operations in Agile format; partnered with R&D to ensure efficiency across 175 solution component releases with continuous integration and service updates to the SaaS platform.
Menlo Park, Ca, Us
I was selected to spearhead the transition from PDF-based technical content as part of a larger change from on-premise software to a SaaS delivery model. I hired and onboarded a multi-continental team, and directed operations while coordinating with R&D for efficient product delivery.• Completed move in two years, creating a 40,000-page online corpus of technical information to support enterprise services for global contact centers.• Developed custom content technology stack using open-source software; eliminated the need to purchase content delivery service, saving hundreds of thousands of dollars in future spending.• Created automation for release notes delivery from Jira to Web, saving thousands of dollars annually.
Menlo Park, Ca, Us
Oversaw technical publications team supporting full suite of contact center software offerings.
Menlo Park, Ca, Us
Wrote API documentation, developers guides, release notes, and other technical reference content for the Genesys contact-center suite of products.
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Michael Katten works for GILLIG.
Michael Katten is listed as Technical Publications and Business Operations Lead | Taking On Large-Scale Change Through Startup & Fast-Growth Cycles | Programs, Metrics, Systems, & Technologies at GILLIG.
Michael Katten is based in El Cerrito, California, United States while working with GILLIG.
Michael Katten has worked for Gillig and Genesys.
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Michael Katten holds Phd, History / Modern South Asia from University Of California, Berkeley.
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