Technical Products Sales at Boeing Global Services.

Manage the Boeing Field Service office to provide world-class customer support to airlines customers on all Boeing airplane related business, technical issues, etc.

Provide on-site customer support to Cathay Pacific Airways.

Provide on-site customer support to Shanghai Airlines, China Cargo Airlines, China Eastern Airlines, etc. Initiate corrective action to ensure customer satisfaction with company products & services. Utilize multi-disciplined technical expertise & company knowledge to assist the customer to achieve & sustain a high level of proficiency in the operation & maintenance of company products by investigating product problems, determining cause, & developing & implementing corrective action. Understand customer expectations & assist the customer in interpreting & using support data & documents, provide technical On-The-Job training, & act as the on-site liaison between The Boeing Company & customer personnel of widely varying backgrounds, to achieve resolution of significant technical & operational issues. Develop excellent relationships across multiple organizations & with all levels of commercial airline customers & company personnel to ensure customer satisfaction with company products & services. Provide technical & operational product data to Boeing organizations.

Responsibility and ability:Technical problem evaluation, provide technical solutions during aircraft maintenance.Provide an effective technical communication channel between customer and the OEM. Being able to be persuasive with both the customer and the company in order to maintain a satisfactory relationship and relevant standard of technical support. Full understanding of customer service philosophy.Acting as technical service coordinator for many A/C inputs. Handling all the technical service issues during maintenance. Internally On-job-trained by Allan Young, a very experienced aviation engineer that previously worked for Cathay Pacific Airways and had more than 52 years experience in aviation field. Obtained tremendous amount of knowledge and experience from him.

Brief summary of the jobs in Cathay Pacific Airways Engineering Department:As I was working in System and PowerPlant group of TAECO, during the six months, I went through two sections of CPA ENG. They are Technical Service PowerPlant Section and Airframe System (Boeing Fleet) Section. My major work items during this half-year are as follows:Handling the technical issues for the aircraft maintenance (line and base) support;OEM / Vendor documents and airworthiness documents (i.e. SB and AD) assessment. Issuing technical document as necessary;Airline Air safety issues (MOR) and "minitech" issues, defect evaluation and report;Monitoring of system component operational parameters during a set period and raising the appropriate documents for performance enhancement;Evaluation the feasibility of A/C maintenance schedule revision and improvement.