Responsible for financial planning & governance in support of 2,500+ person global technology infrastructure organization* Manage operating plan of $800M+, with focus on cost containment, organic funding of transformation and growth investments and development of rationalized service recovery model from consumers* Provide Divisional CIO and Corporate C-Suite visibility to technology investment portfolio and performance to support resource prioritization and monitoring of returns* Manage vendor and partner relationships globally to ensure maximum leverage of spend and partner performance* Provide full complement of Technology Business Management (TBM) services including resource planning, reorganization support, location strategy development and execution of HR and other administrative programs.

Responsible for governance and planning functions across global organization of 225+ technical professionals, with focus on running Technology as a Business. Specific roles and responsibilities include:* Fiscal Planning and Control: manage operating plan of $150M+, with focus on cost containment, organic funding of transformation and growth investments and development of rationalized service recovery model from consumers* Project & Program Portfolio Management: develop and maintain rationalized set of technical program priorities and measure cost and resource allocations accordingly to ensure spends are directed consistent with those priorities* Partner Management and Procurement: responsible for managing vendor and partner relationships globally to ensure maximum leverage of spend and partner performance* Service Management: structure and oversee ITIL-based change control and governance processes for dynamic organization which executes approximately 10,000 changes annually. Priority is to ensure risks of those activities are managed and mitigated appropriately

Manage a technology organization of 226 professionals (including 51 internationally) responsible for design, delivery and support of 5,500 network components, 1,000+ circuits and 55,000 voice and turret endpoints. Responsible for all engineering activities and operational support for network products delivered worldwide.

Managed a technology organization of 60+ professionals, with full responsibility to plan, implement and support a diverse range of communications-related applications, products and technologies.

Enterprise Call Center Architect and Subject Matter Expert responsible for design, implementation and support of a diverse range of call center-related technologies, including call automation (speech and DTMF IVR, carrier network offerings) and supporting technologies (ACD, call recording, etc) in a Fortune 500 corporation with (2,500) agents in (25) locations globally.