Michael Keenan Email & Phone Number

Ambler, Pennsylvania, United States

Ambler, Pa

Downingtown, Pa

IT Generalist - Pro Signs, 2008 - PresentPersonally responsible for all aspects of technology within the company. Independently managed all IT related issues and decisions.• Responsible for maintaining and troubleshooting in-house custom ERP software package • Performed helpdesk duties for a staff exceeding 100 people• Performed network administration functions for 70+ PC environment• Managed Windows domain across multiple servers• Migrated 50+ user email server to a cloud based solution• Maintained high level of operations despite limited resources• Implemented company PHP / Linux based web portal• Responsible for all mobile communications/cellular phone purchasing, plans and troubleshooting• Translate end user requirements to software development team• Monitored custom ERP program bugs and communicated with development team• Responsible for all aspects of computer network – running network cabling, managing switches, monitoring network throughput, and Network Attached Storage devices• Responsible for management of Active Directory in a Windows domain of over 70 computers and servers• Responsible for Microsoft SQL Server maintenance and backups• Worked with Service department to install and troubleshoot LED gas pricers and message boards remotely and on site• Managed company PBX and voicemail system• Responsible for network and telecom wiring of new offices • Plan and implement system and server upgrades, patches, backups and maintenance• Worked with the development team to deploy a Document Management System that integrated with in-house ERP• Managed GPS tracking system on vehicle fleet• Point of contact for computer system issues with rip stations of large format Vutek printers and AXYZ routers

Conshohocken, Pa

• Managed AD Windows domain of over 30 computers and servers• Managed SAGE accounting software• Integrated ACT! with custom in-house solution• Implemented a new ERP system and served as point of contact for the Scottsdale, AZ based software company• Traveled to Scottsdale, AZ to participate in classes and meetings with the ERP developer and user group• Translated existing spreadsheet templates used for estimating and proposals to new ERP estimating system• SQL Server 2000 database admin• Managed company PBX and voicemail system• Point of contact for computer system issues with rip stations of large format Inca Digital printer and Zund router• Responsible for running new network and telecom drops as needed

Swarthmore, Pa

• Managed company hardware resale division • Maintained company ecommerce site along with eBay and Amazon integration• Point of contact for 10 companies totaling 200 different computers and servers• Traveled to client locations throughout Southeast and Central Pennsylvania, Delaware and New York City as needed for troubleshooting and implementation• Maintained relationships with subcontracted, remote developers for client website development• Maintained and updated client website and online presence• As an Authorized technician for Dell “Home PC Installation with Data Migration” performed multiple installations in the greater Philadelphia area

Wilmington, De

• Responsible for assessing client needs and configuring appropriate technology solution• Coordinated store merchandising with management staff• Maintained ongoing relationships with local small business clients• Responsible to all security devices on store display product• Point of contact for hardware and software technical issues of end users • Assisted with hardware and software computer repairs in Gateway Country Service Center