I have been instrumental in devising effective strategies for the introduction and implementation of new operational approaches to ensure process improvements through data and goal-oriented projects. I have demonstrated success in identifying, developing, and maintaining the strategic vision for technology within the organization.I possess an innate ability to develop and deliver training sessions for existing and new systems, processes, and technology by keeping abreast of the latest industry standards, best practices, and innovations. I am also adept at strategizing technology implementation, application development, and purchased product integration to ensure a smooth transition of new hardware, software, and processes.Over the course of my career, some of my significant accomplishments/contributions are:• Improved IT support efficiency and improved customer satisfaction, by developing and designing with MiTel a call center & service desk to support Veterans and consumer customers in making correct decisions on Mobility vehicle purchases.• Successfully delivered several complex IT integration projects including Dynamics CRM, Dynamic GP, MiTel telephony system, and Contact Manager.• Reported directly to CEO as Director of Technologies and managed all aspects of IT including networks, hardware, data center, while performing vendor management and negotiated contracts with MiTel, Microsoft, EMC, Marketo, RSM.Connect with me today to find out how I’ll make your mission my mission, to help bring ALL of your business objectives into focus!Please feel free to contact me at michaelk@vantagemobility.com or call me at +1-602-359-5766 with any thoughts, comments, or questions about my work—I’m always interested in making new professional acquaintances.