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Michael Kell is listed as Service Management Analyst / Service Now Admin at Newcastle upon Tyne NHS Trust at NHS, a with 206191 employees, based in Newcastle Upon Tyne, England, United Kingdom. AeroLeads shows a work email signal at baesystems.com and a matched LinkedIn profile for Michael Kell.
Michael Kell previously worked as Service Management Analyst at Nhs and Service Now Admin at Nhs. Michael Kell holds Btec, For It Practitioners from Newcastle College.
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Currently a Service Management Analyst within Newcastle upon Tyne’s NHS Trust.Problem and Change Management are my main areas. As well as being part of the team involved with creation of the service catalogue and CMDB.Currently qualified to ITIL v3 Foundation level.I am also one of the two administrators for the Service Management Tool, Service Now.Process Mapping and creation of the IBMS at BAE Systems Armstrong Works Newcastle upon Tyne.Specialties: Process Mapping, Service Management, Web Design HTML & CSS Service Now Administrator,
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We are currently implementing ITIL to the whole of the Newcastle upon Tyne NHS Trust. Problem and Change Management are my main areas. As well as being part of the team involved with creation of the service catalogue and CMDB.
My self and another colleague are administrators for Newcastle upon Tyne NHS Trust's main Service Management Tool, Service Now.Service Now was implemented with the roll out of ITIL to the business. It is used as an end to end tool for Service Management. Every one of the trusts 10,000+ employees has access to Service Now to log faults & service requests.We deal with any modifications to the system requested by any of the Service Management teams as well as day to day maintenance.We have tailored the out of the box systems so that they meet the user bases' needs and continue to improve on the current tool.
I was part of a small team which created an IBMS for the BAE Systems group.We combined all current processes and created a uniform process for all sites to conform to. Combining and streamlining all processes with input from each site and the main players from each department.Once the process was decided on, mapping of the process into the IBMS commenced.We used a Microsoft Visio add-on called Triaster to do the in-depth process mapping. Once mapped and validated we added it to the IBMS for the business to access
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Michael Kell works for NHS.
Michael Kell is listed as Service Management Analyst / Service Now Admin at Newcastle upon Tyne NHS Trust at NHS.
AeroLeads has found 1 work email signal at @baesystems.com for Michael Kell at NHS.
Michael Kell is based in Newcastle Upon Tyne, England, United Kingdom while working with NHS.
Michael Kell has worked for Nhs and Bae Systems.
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Michael Kell holds Btec, For It Practitioners from Newcastle College.
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