* Own the implementation and product adoption plan for the first 2 months of engagement with Smartsheet* Define, run and potentially deliver trainings necessary for the customers successful launch of Smartsheet* Find and create customer advocates/champions throughout the implementation engagement* Recommend or build solutions required to get the company up and running quickly* Help to deploy successful application integrations such as Jira, Salesforce and SSO launches* Serve as the Smartsheet subject matter expert (SME) on Smartsheet product capabilities* Review security protocols and practices to ensure company standards are met* Expand upon the Smartsheet solution portfolio, demonstrating best practices in design for use cases across variety of industries and business functions* Provide feedback to our Product & Platform Engineering teams that inform additional product and service sales opportunities

Main title here is implementation coach. I also help run the merchandise for our online store as well as video projects within company.

Working in a matrixed environment. Responsible for customer journey as well as training and driving sales.

Deliver top tier service while creating promoters for Apple. The goal is to bring people back and have the best experience possible

Was part of a division that worked closely with groupon and their merchant clientele. Job included doing hardware order calls, and hardware order installs. Project management was a skill that was heavily used as well as being a customer success manager. Doing tech support and network setup. As well as printer setup. Also finding best solutions for new merchants who were looking to become a part of the business.