Michael Kempinski Email & Phone Number

Effectively manage stakeholder expectations, foster buy-in for proposed solutions while ensuring organisational alignment to facilitate business engagement and analyse and readiness for change. Key responsibilities include monitoring and evaluating the effectiveness of change initiatives, making adjustments as necessary to achieve desired outcomes, providing directional guidance to stakeholders throughout the change process, addressing concerns and resistance proactively and collaborating with project teams and senior leadership to identify opportunities for continuous improvement and innovation. Facilitate interactive workshops on change principles, equipping teams with the tools and resources needed to navigate their respective domains.

I played a central role in the Level 2-3 project management for the AIMS school rollout. Liaising between stakeholders and vendors, I facilitated seamless communication and collaboration, particularly with software vendor Fujitsu. In this capacity, I managed the escalation of system defects and change requests, packaging them into fortnightly releases to ensure timely resolutions.I led the development of business cases for proposed functional upgrades, enhancing the operational status of the AIMS system. Collaborating closely with various divisions within the Asset Management Division, I streamlined the delivery of Business As Usual releases of IBM Maximo, implementing change management processes and procedures to expedite change approval from executive managers. My proactive approach extended to enhancing the process for raising, escalating, testing, and implementing fixes for system defects with vendors, ensuring streamlined operations and minimal downtime.Adept at managing stakeholder expectations, I ensured that project KPIs were consistently met on time. Additionally, I developed ServiceNow into a valuable tool, providing end-users with comprehensive training and access to resources. Moreover, I managed communications with all stakeholders regarding planned system outages, ensuring minimal disruption to operations while migrating internal teams onto ServiceNow and AIMS as required. Collaborating with diverse business units and the greater IMTD team, I contributed to shaping AIMS into a user-friendly system, enhancing overall usability and efficiency and ultimately client satisfaction.

Melbourne, Victoria, Australia

Business, application and technology support to core IT, Business groups and projects. Delivered support services to a range of stakeholders, university students, staff and partners, on / off campus. Issues ranging from SAP application enquiries and defects, access & security problems, self service enquiries, change management and maintenance, proactive problem resolution and incident and service management. Continues service improvement and customer experience.

Victoria, Australia

Worked closely with Brand Activation clients during their time in centre to find solutions that work for the client and Scentre Group. Gained proficient knowledge of Tableau usage to generate centre activation reports (CAP’s) to align centre teams on what activations are in centre, arriving activations and departing activations. High competency of client relationship management with brand activation clients, understanding clients’ needs and requirements during activations and working in parallel with clients to find the most effective solutions. Proficient in Salesforce booking management platform – approving displays, accessing client information, checking upcoming bookings.Gathered a great understanding of digital assets and the benefits they provide (revenue generation, educating customers in centre etc.), knowledge on how digital assets such as smart screen activations operate, auditing assets for faults on smart screens, super screens and digital directories. Gathered insights and data for VIC & National Retail Sales Teams based on feedback from clients to support the next campaign.

Doncaster, Victoria, Australia

Collaborated with the National PX team to deploy and launch Westfield Plus in the Victorian portfolio, based from VIC support office in Doncaster. Worked closely with CCC (Customer Care Centre) undertaking new initiatives to better car park processes and 2020 post-covid recommencement of paid parking. Generated monthly Skidata reports, conducted executive summary and float balance reconciliations forwarding to the National PX team. Submitted weekly COGNOS and Tableau reports and data entry to Brand Experience and Centre Manager. Produced numerous, complex formula driven excel spreadsheets, adopted and currently used by the business. Documented occupancy figures, error logs, parking statistics logging and other business and financial related reports and statistics.Conducted various audits such as maximum carpark occupancy and Parking Guidance System submitting to Services Manager and Facilities team. Maintained working relationships and communication with all departments within the Doncaster portfolio.

Bachelor'S Degree, Information Technology

Bachelor'S Degree, Business Information Systems