Michael Kennett Email & Phone Number

Cincinnati, Ohio, United States

-Providing IT Support to clients in an MSP role, with clients ranging across the spectrum from radio networks and museums to accounting firms and rehab facilities.-Maintaining client system backups via Veeam.-Project planning and execution as as clients various needs of clients in many different fields.-Facilitating cybersecurity training and phishing tests via platforms such as KnowB4 and Ninjio.-Maintaining Active Directory/Azure on behalf of clients.-Planning, building, and maintaining network and server infrastructure.

Lexington, Kentucky

- Managed IT support for hundreds of users in eighteen offices across the state.- Resolved issues for end users through remote access software as well as regular onsite visits.- Managed IT purchasing for every office in my region while tailoring hardware and software recommendations to the unique needs of each location.- Performed regular system imaging and deployment.- Built and maintained network infrastructure of the offices I support, increasing network security while also providing improved user experiences.- Established and maintained office file servers, increasing productivity and collaboration amongst the end users.- Maintained on-site and off-site data backup solutions.- Collaborated with third party vendors to implement various solutions throughout the offices, such as AV installs and improvements, mailing solutions, printers, etc.- Managed user training and support in collaboration with our IT Trainer, making it easier for end users to learn new abilities, adjust to changes in software, and implement new skills to increase productivity.

Dayton, Ohio

Lexington, Kentucky

-In-office IT support including hardware and software troubleshooting, installation, and repair.-Other duties included printer networking and IP phone installation.-Event IT support involving system setup as well as providing tech support to department members in addition to media members.