-Responsible for new client acquisition, expansion, and renewal for large enterprise insurance and healthcare clients-Demonstrates command of account portfolio through strategic planning, allowing for aggressive revenue forecasting to be realized-Maintains C-suite level relationships, managing champions through the buyer’s journey-Leads internal teams to build outcome-oriented solutions, achieving substantial ROI for customers-Effectively diagnoses and solves customer pain points, creating win-win scenarios for executive sponsors-Early employee who has aided in company growth from headcount of 19 to 185 and $91MM in funding

-Team Lead responsible for scoping and building custom demos to secure upsell opportunities-Served as the primary client contact from project inception to initial implementation and beyond-Managed client expectations by building relationships, communicating project status and open issues, preparing reports, managing change, and facilitating weekly meetings-Provided functional and technical guidance to the client project teams relative to solution design-Facilitated training sessions for the client’s project, operational teams, and all end users

-Responsible for the design, build, and implementation of an electronic charge capture solution transitioning all Partners entities from paper encounter forms to a web based solution in preparation for the switch from ICD-9 to ICD-10-Worked closely with outside vendors to ensure the final product accurately represented all billing rules and compliance standards associated with numerous third party insurers-Conducted in depth workflow analysis to determine the most efficient means for implementation at upwards of 200 practices-Identified revenue opportunities and developed automated solutions to guarantee significant ROI-Presented the benefits and implications of the electronic charge capture project to numerous physicians, directors, and senior management

-Collaborated with colleagues to prepare Partners entities for an overhaul of all financial and administrative systems in an effort to streamline costs and eliminate waste

-Led third-year Harvard medical students through their clinical rotations to prepare them for clerkship shelf exams -Acted as liaison between Harvard Medical School and the hospital to modify the curriculum -Worked extensively with the clerkship director to evaluate students’ progress through preceptor interviews and surveys -Supported discounted malpractice insurance for 20 physicians, 17 Certified Nurse Midwives, and 4 Nurse Practitioners through communication with CRICO insurers-Produced monthly analysis of birthing statistics to increase efficiency and identify improvement areas-Planned and executed bi-annual seminars attended by 200 health professionals-Developed financial accounting reports to track seminar funds for management -Participated as the department representative on the Obstetrical Planning Committee to develop appropriate strategies for operational effectiveness

-Assisted Vice President in sales operations by utilizing the CareTracker software system -Updated and maintained databases essential for client management and business development