Michael Khallaf Email & Phone Number

London, United Kingdom

Manage all kind of service operations, e.g. Service maintenance, Warranty, Insurance, goodwill etc in order to achieve service sales targets. Provide consultation, solution, offer new services and service promotions.Ensure customer satisfaction (CEM) and QA/QC monthly target levels achieved.Managering customer loan vehicles & liaising with Sales Manager to change vehilces on a qaurtily basis.Costing of work. Completion of job cards to an audit standard. Extensive customer liaison both face to face & over the telephone.Proven abilities in motivating teams and enabling them to deliver quality services to clients as well as liaising with upper level decision makers for delivering on client commitments.

London, United Kingdom

Enhancing service revenue by introducing correct diagnosis/repairs, effective administration, estimation of works and customer satisfaction.Ensuring speedy resolution of queries and grievances, maintaining excellent relations with clients to generate avenues for additional business.Monitoring post services activities like follow up with customer and service reminders.Handling warranty claim, preparing field technical information reports.Arranging courtesy vehicles and booking service appointments.Establishing clear communication with customer and staff to enhance the quality and to develop customer confidence.

London, United Kingdom

Motivating and mentoring a team of service professionals.dealing with customers face to face & over the telephone, resolving complaints and enquires and providing a high standard of service to encourage repeat custom.Selling a full range of car products, consistently meeting personal and team targets and cross selling accessories where appropriate Undertaking a variety of administrative tasks including stock taking, ordering supplies, processing post and filling.Responsible for completing accounting information, entering data into the computer system and running reports.Opening & closing of the premises, ensuring the security of the site at all times and cashing up at the end of the day.

London, United Kingdom

Responsible for all purchasing activities, order fulfilment, scheduling, shipping and recieveing and sub-contract work whenever necessary.Building rapport with customers, with electric vehicles resolving enquires and selling car products, consistently meeting and exceeding sales targets.managing stock levels, distributing products and undertaking stock checks, ordering produts in anticipation of demand as well as one-off occaitions for specialist parts.booking in vehicles for servicing and maintenance and ensuring the service area ran smoothly at all times.

Nvq 2, Motor Mechanics, Distinction

O Levels