Involved in managing all aspects of the day-to-day operations of an organization that offers high-quality professional janitorial/cleaning services to a variety of clients throughout the GTA, which include commercial/retail, industrial, manufacturing, government and commercial complexes, operations centres, medical centres, and car dealerships• Recruit, supervise, lead, mentor, direct, and coordinate the activities of a team of cleaning technicians on a daily basis and evaluate their performance to ensure compliance with contractual obligations and achievement• Oversee staffing adjustments to ensure coverage for all contract commitments and to obtain maximum productivity • Administer and negotiate sales contracts with clients to ensure the best cost and quality in order to reduce overall cost and increase efficiency while maintaining close contact and maintaining professional productive relationships

• Provided direct leadership, coaching, direction, expertise, and guidance to store/sales managers to ensure that they were successful in developing customer-focused, high performing teams that provided excellent day-to-day customer service and were able to effectively deal with customer service difficulties/issues,and had established performance objectives that were aligned with the business plans • Provided training and developed the skills and capabilities of store managers to meet sales and productivity targets• Provided assistance in the recruitment process of District Store Managers• Drove business success through the effective use of internal reports, retail results assessments, and the development, implementation, and monitoring of goals and action plans• Forecasted future projections by analyzing historical sales figures and established strategies to capture maximum benefits• Analyzed sales performance data and historical inventory data from the AS400 inventory management system in order to recommend timely markdowns on obsolete or slow moving items in order to avoid sales losses and increase revenue• Developed and maintained professional and collaborative working relationships with team members• Maintained accuracy of documentation of the District by managing and organizing financial records and sales records

• Recruited managers and provided direct leadership, coaching, direction, expertise, and guidance while overseeing professional development and offering consistent support and motivation, and conducted semi-annual performance evaluations using constructive criticism as a tool to place into a plan of action• Independently devised and implemented tactical responses to specific performance issues to correct any negative trends• Provided regular recognition of the teams’ success- both managers and associates for delivering exceptional customer experiences• Initiated store cross-training initiatives for associates and new members of management to ensure a fully functional staff capacity• Proactively identified techniques to promote customer satisfaction, increase productivity, and reduce costs• Worked closely with merchandising teams to discuss merchandising strategies as well as promotional concepts• Reviewed all financial data by analyzing business reports and P&L statements as well as market activity and trends• Tracked key district performance such as direct margin, inventory turns, and analyzed results to identify opportunities for improvement• Led and actively participated in weekly meetings with managers to acknowledge positive results, communicate the team’s focus, goals and priorities, share best practices, successes, and address challenges• Networked and recruited for both the District and Regional needs• Completed special assignments in the U.S. as required