Michael Kibler Email and Phone Number

Troubleshot hardware and software issues in an office environment.Provisioned Dell and HP hardware for corporate employees.Configured and implemented asset management system for Dallas Support Center.Handled user accounts, password resets via Active Directory.

Maintained safety and security standards at assigned locations throughout shifts via active patrols, hourly check ins and detailed security reporting logs. Redefined the standard for "thorough and accurate security logs" and ensured that every hourly report is as accurate and detailed as possible.

Actively assisted full time librarians in reshelving efforts, checking in/out of physical library material and helped visitors to locate any an all material needed.

Troubleshot and repaired 'KeyKrafting' and Key engraving machines via VNC remote connection with onsite technicians.Created and managed daily orders for hardware replacement and upgrade with field technicians; retained and organized orders on an individual basis for technician ease of access.Documented and maintained detailed records of support requests, escalations and actions taken.Recorded daily activities completed, data communications and remedial action.

Worked with Microsoft Dynamics Nav on a daily basisHelped to maintain and update accurate counts of all items within the Funko warehouse through usage of cycle counting, investigations, etc all through the Nav environmentWorked with the warehouse inventory report on a daily basis in conjunction with lift truck drivers to bring product down into pickable locations from upper storage bins or vice versa to ensure that shipments are able to be picked and processed as efficiently as possibleWorked directly with assembly to ensure item numbers are transferred and proper variants are added to product as needed so that customers receive the items they order accurately and on time as well as placing completed product in pickable bins via Nav in preparation for shipmentAssisted receiving and returns through creation and completion of transfer orders, put-aways for binning newly received product and repair of product that replacement boxes etc are on hand for

Handles phone based interactions with customers regarding software and hardware issuesManages and sells customer equipment warranties as well as replacement hardware and software and it's installation and maintenance Works closely with account security to manage customer accounts and personal information as well as preventing fraudulent transactions and general account accessOperates through internal case documentation system Updates customer account information, eligibility, and repair statusesSchedules appointments for customers to Apple Retail Stores and authorized service providers

Amazon.com7/2011-9/2012 (has done extensive server repair/maintenance throughout our SEA cluster under the guidance of experienced technicians)*performs on a daily basis hardware troubleshooting and replacement*Consistently in contact with outside sources such as DBA's and software engineers for resolution of tickets*Extrememly organized in ticket/task management, travels between sites on an as needed basis for update/resolution of tickets*Helped to streamline and improve efficiency of data(hard drive) destruction throughout seattle cluster*utilizes intermediate knowledge of network design/protocols, experience with private contracting of home network installations/maintenance as well as office network streamling and repair, see Synapse overview*intimate and thorough understanding of ingestion, both physical drive and station troubleshooting*experienced in logistal day to day activities, including but not limited to parts check in/out, RMA processes, parts ordering, and inventory of datacenter parts throughout Seattle

As an IT intern at Synapse, I get to learn the ins and outs of the company network, doing basic repair and maintenance, both on computer networks and physical machines, as well as light software duties(Still very new to software)

Built, configured, upgraded and maintained computer systems, diagnosed and resolvedproblems on computer systems, setup and configured various computer peripheral devices,resolved network connectivity problems on a network using systematic troubleshootingprocesses, installed, upgraded, and maintained Microsoft and Linux operating systems,diagnosed and resolved problems using Microsoft windows system tools. Received CompTIAcertification.Independent contracting for private clients