Michael Kiernan Mba Email & Phone Number

Leveraging my extensive multi-family property management operational and PropTech experience, I provide strategic counsel. My expertise enables me to guide leadership in several key areas:• Providing excellent customer care.• Hearing all stakeholder voices.• Operations & PropTech Alignment to achieve: • Efficient building management • Competitive edge • Financial success

New York, Ny, Us

Promoted to optimize MSK’s residential and parking operations leveraging technology.• Directed $544M (26 properties/1,552 units 2 parking garages) residential portfolio’s operations and technology systems;5 direct/100 indirect reports.• Applied financial acumen $54M operational $3.6M capital $49M revenue budget via stewardship and coaching resulting in fiscal health.• Championed talent strategy & development and empowered voices via recruiting, coaching, and mentoring led to operational enhancements driven by continuous process improvements and policy modifications. Results: Efficiency, employee and customer satisfaction.• Fortified risk mgmt. strategies across financial, assets, tenant relations, legal, human resources, business continuity, and IT domains, empowering/guiding team to regulatory compliance: DOB, DEP, DOHMH, HPD, FDNY, and DOT; mitigating losses and preserving reputation.• Visualized and executed digital transformation roadmap upgrading to cloud-based Proptech ecosystem; software/hardware. Results improved revenue tracking, collections accuracy, resident satisfaction and enhanced system administration. Solutions: Yardi Suite, ClickPay, CVPS, BuildingLink, KeyLink, CCTV, and Butterfly systems.• Orchestrated business intelligence and data integration to execute data-centric strategies, data-informed decisions and strategic planning. Amplified team insights for innovation and adaptability that led to technology and operational systems adoption.• Commanded crisis mgmt.: system failures, health and tenant matters.• Steered complex project portfolio up to $50MM and strategic initiatives: information systems, technology, property mgmt., and operations. Resulting in efficient, current infrastructure.• Exercised board governance and stewardship in multiple leadership roles on the Board of Directors. Results: fiscal health and resident/owner satisfaction.• Performed executive role: tenant and employee legal matters, leases, and vendor/contractor mgmt.

• Led complex projects from conception through completion handling scope, communications, consensus building, milestones, and deliverables.• Represented the business owners and supervised two $88M facility construction projects. Led the contract management and change process; built and maintained relationships with key stakeholders; oversaw budget adherence; resolved problems; plus managed workflow progress to ensure all deadlines were met.• Collaborated with senior leadership, cross-functional teams, vendors, plus internal and external stakeholders.• Contributed to the design, layout, and building of the IT infrastructure for a large capital improvement facility.

Master Of Business Administration (M.B.A.)

Master'S Degree, Management Information Systems

Bachelor Of Science, Magna Cum Laude