Michael Kilgallon Email & Phone Number

Auckland, Auckland, New Zealand

New Zealand

Management of Distribution Network made up of Franchisees responsible for deliveries on behalf of NZME • Network management regularly exceeding performance targets • Performance management of underperforming Franchisees including identifying issues and resolution management• Developing and maintaining relationships with Franchisees including coaching and support• Integration projects including addition of external publications into the network resulting in over $1 million in annual revenue alongside substantial cost savings • End to end complaint handling and resolution • Seamless implementation of new initiatives and network improvements • Franchise Sale and Transfer process, including interviews, training, and operational assessments • Production of reports to identify problems both within the network and at a local level• Analytical support to the Logistics Director• Development and management of new Health and Safety compliance program across the network• Supported, tested, and assisted in development of distribution software upgrades - Matrix, CDM and RouteSmart Online• On-call support trouble shooting transport and system issues • Event organisation

Auckland, New Zealand

Managing the Distribution of the Sunday Star Times and Sunday News in the Upper North Island• Awarded Fairfax Sundays Employee of the Year 2011 • Management of 190 independent delivery contractors, including hiring and performance management• Reporting on overall delivery performance• Management of Distribution Budget• Setting contractor payments ensuring runs completed to budget • Project work for other divisions, including project design, analysis, and reporting • User Acceptance Testing of new reports • Relationship management of external logistics firm for national retail deliveries• Management of data as a super-user of circulation system Matrix

Auckland, New Zealand

Managing the Distribution of the Sunday Star Times and Sunday News in the Upper North Island• Main point of contact for over 140 delivery contractors• Assisted in hiring new delivery contractors • Weekly reporting and analysis on delivery accuracy • Production and circulation of weekly reports on the national performance of home delivery• Preparation of contractor payroll• Monitored effectiveness and cost-efficiency of delivery contractors• Worked with Customer Service team to resolve delivery problems• Design and implementation of process changes and initiatives to improve delivery performance

Graduate Certificate, Project Management

Bachelor Of Science - Bsc, Ecological Resource Management