Michael Kim Email & Phone Number

Denver, Colorado, United States

Aurora, Co

- Operated 144 rooms- Managed budget implementations, employee reviews, training, schedules and contract negotiations.- Completed inventory purchases and oversaw restocking.- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.- Boosted yearly profit from sales- Motivated, trained and disciplined employees to maximize performance.- Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.

Firestone, Co

- Operated 72 rooms- Provided staff members with the support and training to achieve top client satisfaction.- Reviewed performance data to monitor and measure productivity, goal progress and activity levels, including financial, sales and activity reports.- Enhanced resource allocations while monitoring expenses.- Coordinated and managed Front Desk, Housekeeping and Maintenance staff performance to maximize customer satisfaction, operational efficiency and business profits.- Built loyal account base and long-term business relationships with LRA and Direct Bill accounts. - Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system.

Brighton, Co

- Executed complete sales cycle processes, including cold calls and Sales through Social media and third party website optimization- Worked on client marketing calendars to increase overall sales and marketing capabilities. - Developed new profit opportunities by effectively managing resource allocation to align with sales objectives.- Hired, supervised and coached 12 employees on sales strategies to optimize performance.- Collaborated with Choice's Revenue Management programs in order to offer exceptional service and increase RevPar- Took advantage of peak seasons. Flipping rooms by actively being present and with the training ability to do housekeeping, we'd have 65 rooms but sell 75 by cleaning rooms that are checked out early, we would clean the room even at night and resell during peak seasons.- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.- Developed long-term customer partnerships that increased sales and margin growth.

Bachelor Of Science - Bs, Psychology And Neuroscience

Activities and Societies: minor in Technology arts and media

Certified Hospitality Supervisor Chs