Michael Kime Email & Phone Number

Responsibilities:• Troubleshoot peripherals, client PCs and user accounts.• Cable runs, cable/jack termination, and cable management.• Support of A/V equipment, including smart TVs in both conference rooms and wireless casting equipment for screen replication from laptop to TV, as well as, Dell Chromebox• Troubleshooting and fixes of various network issues throughout the facility using best practices.• Utilize Active Directory to reset user passwords, assign users to correct groups, and assign scripts to user accounts for automatic drive mapping for network resources at logon.• Manage Static IP assignments for printers and multi-function copiers through DHCP• Organize users into appropriate OUs and set folder/file permissions accordingly.• Responsible for organizing/maintaining all client resources and shared folders during and after server migration to Windows Server 2012.• Troubleshooting of hardware, specifically hard drives that fail, and first point of contact for warranty repair/replacement through Dell and GETAC Toughbook.• Reload Windows OS/hospital specific programs onto client PCs for redeployment.• Utilization of WSUS through Windows Server 2012 to push appropriate updates/patches to client PCs.• Track trouble tickets, through SpiceWorks, from initial report to resolution to ensure that clients are overly satisfied with the outcome.• Troubleshoot medical equipment: IV pumps, bladder scanners, blood pressure monitors, patient room call boxes.• Adhere to all applicable security principles and HIPAA laws.

General cleaning duties in and around Super Absorbent Polymer (SAP) warehouse.

Lake Jackson, Tx, Us

● Main point of contact for warranty issues through Dell and was able to troubleshoot and repair machines in a timely manner in order to maintain acceptable turnaround time on parts replacement/redeployment.● Handled technical troubleshooting, including system crashes, slow-downs and re-imaging.● Operated Altiris client management software for client PC updates.● Replaced laptop/desktop motherboards, video cards, and various other components when appropriate.● Continuous hardware/software audits through Track-It to maintain accurate inventory of assets on campus.● Documented and tracked high priority issues, through Track-It, from initial report to resolution, including escalation (if appropriate), and ensured clients were overly satisfied with the resolution.

Bachelor Of Science - Bs, Information Technology

3.74/4.0 Gpa - Cum Laude, Associate Of Applied Science (A.A.S.)

High School Diploma, General Studies