● Supported the 100% migration of Krossroads Web and Android apps to a unified cross-platform framework, ensuring consistent user experience across platforms.● Conducted rigorous testing of payment systems to guarantee accuracy, reliability, and compliance with industry standards.● Perform comprehensive SaaS Quality & User Acceptance Testing (UATs), identifying and reporting bugs, cutting down regression, and negative user feedback● In response to customer experience, gather feedback, and create and track bugs and change requests.● Author product requirements documents for proprietary software applications.● Leveraged a deep understanding of Stripe APIs to customize payment flows, subscription models, and checkout experiences.● Created instructional YouTube videos to train business owners and users about Krossroads systems.● Wrote product features articles instructing business owners on new SaaS, subscription, and Freemium features for system helpdesks and blogs.● Developed social media content showcasing product features, developments, and updates.● Created graphic designs for feature and product communication.● Collaborated with developers on quality assurance, ensuring final product features met consumer needs.● Conducted market research, and tracked product trends for early market opportunity identification.● Continuously conducted system health checks, and ensured products and services ran smoothly.● Sourced test users for pilot projects, and collected feedback for feature improvement.

● Identified, onboarded, and enlisted key accounts (suppliers, manufacturers, retailers, logistics service providers) into the e-commerce platform.● Negotiated contract terms with manufacturers, wholesalers, and tier 1 retailers for listing products and services.● Supported data team in ingesting retailers' inventory data, ensuring wide product metadata inclusion and standardized product presentation.● Established collaboration with vendors, resolving issues promptly for seamless operations.● Provided technical support to end-users, efficiently addressing and resolving software issues.● Served as the primary point of contact for issue escalation, collaborating with Product leads for expected opportunity outcomes.● Generated marketing content for native and electronic media outreach in collaboration with the Business Development Team.● Managed SaaS sales pipeline using Hubspot CRM, generating potential leads.● Conducted rigorous platform testing and collaborated with developers to identify and resolve bugs promptly.● Supported the creation of a beta test community for early live testing of new product features.

● Increased access to sexual and reproductive health services by 10-15% for women, youths, and individuals with disabilities through impactful awareness campaigns and community medical camps.● Empowered youths, women, and individuals with disabilities through tailored training programs in line with the program objectives..● Provided vital family planning knowledge to target constituents, provided training on key negotiation skills for addressing reproductive health issues, and encouraged safe sex practices.● Collaborated with program team to initiate and secure buy-in from key stakeholders such as the Ministry of Health, local public hospitals, and colleges, achieving over 90% of program objectives.● Played a key role in establishing a comprehensive counseling and referral network, facilitating prompt access to support and services during emergencies.● Organized regular update meetings with program sponsors to report progress, identify opportunities, address challenges, and strategize upcoming events.● Actively recruited volunteers to the program.

● In collaboration with the Fuuzo Team, spearheaded the successful rollout of a last-mile delivery crowdsourcing solution in Nairobi.● Developed delivery product offerings for B2B and B2C segments in collaboration with country product lead.● Developed custom offerings in response to market trends and customer feedback, contributing to unique revenue streams and improved customer engagement.● Onboarded and cultivated relationships with key accounts, resulting in consistent platform traffic and growth.● Onboarded delivery riders, negotiated contract terms, and integrated new riders into Fuuzo services through regular training.● Collaborated with delivery riders to ensure deadline adherence and resolved issues through effective communication.● Actively distributed marketing materials in strategic locations in the city.

● Conducted Rigorous Testing of the Software Application, and proposed business and technology solutions for process efficiency improvement.● Collaborated with Kenyan and European product development teams to create a performance reporting template, reducing preparation time by 80% for standard client materials.● In collaboration with the kenyan team, advocated for and implemented bid and crowdsourcing technology in Kenya's fresh food supply chain, enhancing efficiency and transparency.● Ensured incoming material quality from suppliers and maintained accurate, well-conditioned outgoing deliveries to customers, optimizing supply chain integrity.● Masterfully resolved challenges across supplier, customer, and transport service provider domains, fostering smooth operations and enhancing stakeholder relationships.

● Innovative Health Education Initiatives: Led the implementation of pioneering reproductive health practices through community education efforts. Leveraged impactful mediums such as movies (Shuga), engaging skits, and informative town hall pieces of training to disseminate vital information. ● Heightened Awareness and Adoption: Achieved significant success in enhancing awareness and adoption of crucial health practices. The tailored education campaigns facilitated an increased understanding of family planning, positively impacting the well-being of the community.● Establishment of Youth-Friendly Centers: Initiated and managed the creation of community-based youth-friendly centers. These centers became crucial hubs for accessing health services, providing a safe and accessible environment for young people to seek information and support.● Volunteer Mobilization and Engagement: Mobilized dedicated volunteers to staff and manage these centers. This collaborative effort ensured the centers were staffed by knowledgeable individuals who could provide accurate information and support to the community.● Broad Impact: Through these centers, thousands of youth and women have received essential health services. The centers played a pivotal role in reaching underserved populations and addressing unique health needs, thereby making a tangible difference in the community.