Michael King Email & Phone Number

Dukinfield, Gb

Manchester, England, United Kingdom

Daily responsibility and engagement with 28 key accounts within the automotive industry, providing analytics and tailored feedback based on their objectives. Deliver detailed training to many levels of the client's organisation with a clear vision of what is adding value to their role to know where a focus should be given to evidence tangible results.Direct feedback to the Directors on KPIs and client progression, using the meetings to identify and speak about industry trends or… Show more Daily responsibility and engagement with 28 key accounts within the automotive industry, providing analytics and tailored feedback based on their objectives. Deliver detailed training to many levels of the client's organisation with a clear vision of what is adding value to their role to know where a focus should be given to evidence tangible results.Direct feedback to the Directors on KPIs and client progression, using the meetings to identify and speak about industry trends or opportunities for growth. Discussing and challenging the client's targets, understanding the larger goal of any initiative, and identifying areas for commercial growth through additional products or services we have or can create.Monitoring and engaging in contract negotiations and renewals ensuring the best outcome for not only my organisation but what the client needs too, engaging with my internal teams to ensure purchase orders are identified and raised correctly through a variety of direct communication and 3rd party accounting software.Training and mentoring new employees to my team, allowing for a smooth transition from new employee to capable "CDEs" understanding simple customer success models and ideology.Working closely with "BDMs" and Project managers to understand and drive a product's lifecycle including managing client expectations in addition to presenting the product and the interface in a closed environment to gain direct feedback for the development team. Show less

Manchester, United Kingdom

Complete end-to-end responsibility for a client support and invoicing team, handling customer queries and complaints.Duties included ensuring the team's direct training on products and systems, team training and development of 22 customer service representatives, ensuring business SLAs are met, and forecasting for teams' engagement and holiday periods.Accountable for the team's work to ensure that internal accounts payable and receivable teams were aware of the value flow for… Show more Complete end-to-end responsibility for a client support and invoicing team, handling customer queries and complaints.Duties included ensuring the team's direct training on products and systems, team training and development of 22 customer service representatives, ensuring business SLAs are met, and forecasting for teams' engagement and holiday periods.Accountable for the team's work to ensure that internal accounts payable and receivable teams were aware of the value flow for the invoices my team worked on, being aware of anything that could be known, that may have affected the budgets teams such as large credits or bills for the company.Direct engagement with external parties to rectify ongoing or historical issues and agreeing on refunds with the sales manager's direct authorisation. Show less

Manchester, United Kingdom

Managing a team of 13 Business Administrators through the claimant’s process in the WCA (Work Capability Assessment) & ESA (Employment Support Allowance) process, being accountable for them processing claims in time with the targets set to me by the DWP.I had duties including managing the intake of work, prioritising the work to be completed, and ensuring that any urgent cases such as terminally ill claimants are handled correctly, each case has a specific window where it must be… Show more Managing a team of 13 Business Administrators through the claimant’s process in the WCA (Work Capability Assessment) & ESA (Employment Support Allowance) process, being accountable for them processing claims in time with the targets set to me by the DWP.I had duties including managing the intake of work, prioritising the work to be completed, and ensuring that any urgent cases such as terminally ill claimants are handled correctly, each case has a specific window where it must be processed and fines are enforced for those that are not completed in line with it.Actively manage the daily productivity of the team to ensure that they are completing work to the targets set to them for cases per hour and other duties for the day, addressing those that fail the targets. Normal managerial duties such as coaching and development through the regular 121 meetings held with them.Use a Live WIP that holds all work that the Manchester area and smaller outlying centers have and use my initiative to organise and plan out actions for the coming days/weeks. This is also including me liaising with other SDL’s across the nation where claimants had moved addresses and would need to be assessed in a different location to that of the original claim.Working directly with the DWP to action orders and changes to procedures that have a direct impact on the lives of people claiming benefits through the WCA ESA process, this could be introducing new initiatives and directing customers through to the correct channels if they have become lost in the systems or the claims have now progressed as expected. Show less

Manchester, United Kingdom

My main duty was to ensure that the staff are correctly trained and engaged in the business’s plan, knowing what part they play in the bigger picture. They are to have the correct tools to successfully answer any question that can be asked of them by a customer or myself.I do this by a method of daily coaching and training, I dedicate at least 1 hour a day to multiple people, listening to, breaking down, reviewing, and improving their calls however I can. Where I cannot I will set plans… Show more My main duty was to ensure that the staff are correctly trained and engaged in the business’s plan, knowing what part they play in the bigger picture. They are to have the correct tools to successfully answer any question that can be asked of them by a customer or myself.I do this by a method of daily coaching and training, I dedicate at least 1 hour a day to multiple people, listening to, breaking down, reviewing, and improving their calls however I can. Where I cannot I will set plans to further educate the members of staff and have them accredited by further testing and mini 121’s daily to check progress and confidence levels.I analyse daily MI, to identify patterns and adapt my approach to suit the individual’s drive. Knowing what drives them enables me to get the best from the while keeping track of the end goals. I also use this information to report up my chain of command to escalate potential issues coming up.I also had responsibility for tracking and managing the department's punctuality, and attendance records and where applicable working with HR to get movement on taking staff through disciplinary proceedings. Or contacting external parties for agency staff members. Show less

United Kingdom

My role as senior soldier within the Infantry, had many different responsibilities, I was personally in charge and depended upon by six other junior soldiers. I had to ensure that they were managed, including being fed, rested and directed accordingly, prioritising work and also ensuring that they kept on top of their own administration needs, these included reporting in to higher command and also that at any time they were called upon that I knew where they were and that they would be able to… Show more My role as senior soldier within the Infantry, had many different responsibilities, I was personally in charge and depended upon by six other junior soldiers. I had to ensure that they were managed, including being fed, rested and directed accordingly, prioritising work and also ensuring that they kept on top of their own administration needs, these included reporting in to higher command and also that at any time they were called upon that I knew where they were and that they would be able to complete any action that was needed from them immediately.I completed numerous management training sessions that had me pushed to the absolute limit in terms of stress and endurance all the time being tested mentally for robustness and temperament in these situations. This is what I believe stands me above my peers when pressure is added to any normal situation. Show less