Michael Kiraly Email & Phone Number

Tempe, Az

• Hardware and software break/fix and move/add/change activities for 200 local and remote Windows XP / Windows 7 / Microsoft Office desktop and laptop users• Local and remote software package installation• On-site support for server, LAN / WAN, and videoconferencing issues • Disk image creation, deployment and management• Network Administration via Microsoft Active DirectoryAchievements: • 100% SLA resolution and first-time fix on hardware and software break-fix and… Show more • Hardware and software break/fix and move/add/change activities for 200 local and remote Windows XP / Windows 7 / Microsoft Office desktop and laptop users• Local and remote software package installation• On-site support for server, LAN / WAN, and videoconferencing issues • Disk image creation, deployment and management• Network Administration via Microsoft Active DirectoryAchievements: • 100% SLA resolution and first-time fix on hardware and software break-fix and move/add/change work orders• Reduced turnaround time for a typical laptop replacement from 2-3 days to 1 day.• Managed user expectations: Received consistent excellent ratings and kudos from users and managers. Show less

Phoenix, Az

• Hardware and software break/fix and move/add/change activities for PC’s, servers and printers on international airlines’ common-use network at Sky Harbor International Airport• Configuration / troubleshooting client access to host applications• Disk image creation, deployment and management• On-site support for server and LAN / WAN issuesAchievements:• 100% SLA resolution and first-time fix on hardware and software break-fix and move/add/change work orders in a… Show more • Hardware and software break/fix and move/add/change activities for PC’s, servers and printers on international airlines’ common-use network at Sky Harbor International Airport• Configuration / troubleshooting client access to host applications• Disk image creation, deployment and management• On-site support for server and LAN / WAN issuesAchievements:• 100% SLA resolution and first-time fix on hardware and software break-fix and move/add/change work orders in a time-critical airline operations environment Show less

New Jersey / Arizona

• State-wide field service: Hardware and software break/fix and move/add/change activities for PC’s, laptops, servers and printers for numerous customer accounts in New Jersey and Arizona• Installation /configuration / troubleshooting / repair / replacement for LAN / WAN / TELECOM equipment including CSU/DSU’s, DBU’s, routers, hubs, switchesAchievements:• 100% SLA resolution and first-time fix on hardware and software break-fix and move/add/change work orders• Equant Northeast… Show more • State-wide field service: Hardware and software break/fix and move/add/change activities for PC’s, laptops, servers and printers for numerous customer accounts in New Jersey and Arizona• Installation /configuration / troubleshooting / repair / replacement for LAN / WAN / TELECOM equipment including CSU/DSU’s, DBU’s, routers, hubs, switchesAchievements:• 100% SLA resolution and first-time fix on hardware and software break-fix and move/add/change work orders• Equant Northeast Most Valuable Employee Award for year 2000 Show less

New Jersey

• State-wide break/fix field service: Installation / testing / troubleshooting / repairing PC’s, laptops, and peripherals • Logging, prioritizing, scheduling, dispatching, and updating up to 30 service calls per day• Software training: Microsoft Windows, Microsoft Office