Process Capital One State and Federal Legal Orders in accordance with State and Federal guidelines and regulations. Train associates in Levies and Garnishments processes and procedures. Maintain relationships with State, Federal agencies and Attorneys to mitigate and resolve escalated Legal matters. Interact with Law Enforcement to resolve Search & Seizure Orders. Collaborate with internal & external Legal Counsel on processing advice for escalated Legal matters. Liaison with offshore Levies and Garnishments Team providing solutions to process questions.Accomplishments include:* Developed training materials and trained three Branch Ambassadors on processing Retail checks using the DIVER automated system. DIVER system eliminated scanning paper GL Debit and Credit tickets.* Recognized by Senior Leadership as an SME for processing Tax Withholding checks for the Capital One Tax Team.* Developed training materials and trained nine offshore associates in India on processing Legal Orders for Levies & Garnishments. Following training, associates performed at a 95% quality rating. * Trained three associates who were promoted to Principal Coordinator. * Consistently maintained a 95% or greater Quality rating processing Legal Orders.* Facilitated Legal Advice Meetings with Capital One General Counsel, Risk and Compliance. Meeting assure orders are being processed according to regulations.

Reviewed and verified all Capital One 360 “exemption” ACH Processing: Including ACH Debit Blocks, ACH Stop Payment, Unauthorized Transactions and ACH Research Items. Performed bi-monthly FinCEN audit reviews concerning all designated Capital One 360 incoming/outgoing wires and provided results to CAMS Compliance Officer. Performed & trained associates on the bi-monthly FinCEN audit review process.Accomplishments include:* Consistently maintained a 90% or greater quality and efficiency rating processing ACH exemptions.

Processed all Bank-wide payments & troubleshot Accounts Payable PeopleSoft issues. Reviewed all Accounts Payable requisitions to ensure payment was successful. Trained end users to navigate through Accounts Payable PeopleSoft requisition module to ensure proper requisitioning. Managed the development of Interns and trained them to understand the Accounts Payable processes.Accomplishments include:*Updated Capital One 360 Accounts Payable processes and procedures. Updating resulted in maintaining corporate compliance.

Assisted with the development and design of system technologies to increase the Sales Teams efficiency & productivity. Provided online system enhancements and process improvement, i.e. mortgage processing. Researched customer complaints to ensure Sales Policies & Procedures were appropriately executed. Assisted with Sales Policy & Procedure enhancements.Accomplishments include:* Developed and executed the ING DIRECT Global Sales Incentive Program. The provided top performers the opportunity to travel abroad to share their experiences and learn new skills.* Served as the Sales Centers Mortgage subject matter expert ensuring associates were processing and explaining to customers accurate information regarding Bank's Mortgage process. Expert guidance reduced errors and improved efficiency across all Bank locations.

Performed Recruitment, interviewing & “New Hire”/onboarding. Processed payroll for Bank employees. Assisted with the benefits policies and regulations. Assisted with the continuous development of “New Hire”/onboarding Orientation.Accomplishments include:* Created & implemented the Bank’s PTO System. System accurately documented and tracked all associates time off hours ensuring proper timesheet entries.* Worked with all departments to execute the Employee Performance Evaluation. Evaluations ensured associates year end bonus would be delivered accurately and on time.

Initiated & communicated financial institution knowledge to all customers. Provided customer service via phone & email. Developed enhanced product knowledge of all Bank products.