Michael Klaja Email & Phone Number

Northampton, United Kingdom

Utilizing my skills and experience to provide top quality services and technology advice to business and enterprise customers.

Leicester, United Kingdom

Acting as a technology lead and architect for the group of companies; defining IT strategy and road map; managing technology budget; management of one direct report (appraisals, mentoring); responsible for DR and BC plans; managing 3rd party suppliers and contracts; software and hardware inventory management and auditing (successfully undergone Microsoft and Autodesk licensing audits); responsible for department’s compliance with relevant legislation (e.g. GDPR) and in line with ITIL best practices; providing reports and technology solutions to business challenges working closely with the board of directors and other heads of departments; designing ICT systems infrastructure ensuring it is highly available, redundant and meets the performance requirements; developing and enforcing company policies related to ICT systems and assets; managing multiple projects consecutively in dynamically shifting environment.

Providing 24/7 support to a globally dispersed group of about 100 end users and sub-contractors; supporting 2 UK sites and one off shore; physical and virtual (VMware) Microsoft network environment support and deployment; LAN and WAN network administration; storage administration (SAS, NAS); security administration and configuration (AD, GP, Firewall, AV, MDM); telecom support (PBX, DECT, Mobile); being involved in project work as a part of the team as well as taking lead of the projects.

Chelm, Lublin District, Poland

Operational management of a local consultancy providing technology solutions to SME’s. Liaising with customers, contractors and suppliers; contract management; accounts; project management; gaining customers; providing all levels of infrastructure and customer support.

Lublin, Lublin District, Poland

Gaining new customers as well as being the first point of contact for the existing ones; web mastering (HTML4, Java, CSS) and SEO; providing 1st and 2nd level support to SME sector.

Lublin, Lublin District, Poland

Providing customer support to hundreds of end users for a nationwide food retailer working in a team of 15. 1st line support; desktop, laptop and peripherals support; printers (tape, Ink-Jet and laser) repair and maintenance; CAT5 cabling and basic network support.