Michael Kluck Email & Phone Number

Redmond, Washington, Us

Leader in Microsoft's Learn organization within the Cloud & AI engineering division. Leads a team of 50 remote workers in US, CA and India responsible for writing and publishing product documentation, training modules, and architectural guidance for Azure cloud services (Compute, Networking, Storage) to help people learn, adopt, and use Microsoft technologies. Leads AI Transformation initiative to become more efficient and effective for customers. Engage with the Azure product team, marketing, customer teams, and other content and learning groups. Applying a growth mindset to an ever-changing technology environment to evolve how every person and every organization on the planet can achieve more.

Redmond, Washington, Us

Leader who established and expanded innovative program enabling retailers to sell digital game content at retail (sales >$100M/yr) as well as managing Microsoft’s $1B gift card business. Manages team of 8 direct reports and coordinates across multiple teams to deliver solutions for retailers and content publishers. Team maintains operational excellence for portfolio of 1200 products, including partner onboarding, retail packaging, SKU/pricing operations, payments, and reporting/analytics. Coordinates activities across 7 regional sales teams covering 42 countries. Evangelizes digital transformation with game publishers (e.g., Activision, EA, Take-Two) and retailers (e.g., Amazon, Walmart, Best Buy) to foster growth and innovation within other companies. Became expert in electronic software distribution (ESD/PTR/POSA) and retail packaging. Implemented innovative model for real-time discounting and oversaw tech development of Azure toolset using Power BI. Launched pilot program in China and subsequently withdrew after one year.

Redmond, Washington, Us

Business planner and portfolio manager for various lines of businesses and programs within the Xbox Games Store, including Xbox 360 Games on Demand, Xbox SmartGlass, Games on Windows 8 and Windows Phone, web games on MSN/Messenger, PC Games for Windows Live. Served as business lead responsible for policies, launch planning, and portfolio management. Designed and led various projects, such as enabling day & date sales of games digitally and moving to a midnight release model. Ensured the digital store had the right games promoted to the right consumers at the right prices by working with marketing, programming, and operational teams. This included devising promotional programs, audience targeting, content geo-distribution, and competitive price analyses in partnership with our account teams and game publishers such as Activision, EA, Take-Two, and Ubisoft. Responsible for setting budgets, tracking performance, and revising forecasts with a goal of <5% variance. Engaged with engineering and commerce teams in Xbox, Windows, and Windows Phone to drive the business strategy and product requirements to maximize performance against KPIs.

Redmond, Washington, Us

Led integration and service planning efforts for Yahoo! partnership for online search advertising across 52 countries covering services (for SMB-small and medium businesses) and operations (fraud, network quality, and technical support). Managed 8 virtual teams while reporting directly to GM then later to VP. Responsible for sensitive pre-contract discovery investigations and post-contract model design and implementation project. Established integration strategy, planned operating model for expanded presence in Europe, established new office in Singapore, and oversaw hiring process to add 72 people in the US. Responsible for change management activities as well as implementing steady state governance model and joint cross-company KPIs.

Redmond, Washington, Us

Developed operational strategy and led business transformation and change management cross-team efforts (reported directly to GM). Assessed how team of 310 employees in 8 offices covering 26 functions could be better organized and conducted change management to transfer 191 employees into 4 different organizations. Conducted functional integrations, technology planning, outsourcing strategy, partner engagement, and career development planning. Prepared presentations and led biweekly exec reviews with GMs and engineering CVP tracking increase in operational efficiency.

Redmond, Washington, Us

Led team of 8 project managers in operational excellence to improve network quality of search advertising for adCenter marketplace. Responsible for daily operations and editorial system improvements to increase efficiency and decrease costs in maximizing compliance of ad submittals against policies (brand, legal, risk, relevance). Worked closely with engineering teams in Redmond, India, and China to prepare business requirements, prioritize features and bug fixes, and coordinate user acceptance testing. Implemented framework aligning team resources to operational activities, project improvements, feature scenarios, platform release management, and new product GTM.

Redmond, Washington, Us

Senior member in in Online Advertising Sales Strategy team. Coordinated efforts of multiple teams, sales regions and stakeholders within MSN and Microsoft for sales and order-to-cash process improvements. Managed projects and work streams decumenting as-is and designing to-be systems. Led action planning to address voice of customer satisfaction survey findings. Produced presentations, white papers, and business assessments.

Amsterdam, Nl

Managed 4 consultants and provided technical consulting to teams at Microsoft. Acted in 3 main roles: project delivery, business development, and team management. Implemented a knowledge management system for operations groups using Six Sigma DMADV methodology. Defined business/tech requirements for BRDs and functional specs and managed implementation with tax and finance teams for a terabyte SQL Server tax data warehouse. Coordinated project activities and communicated results through status reports and SharePoint website in collaboration with >30 stakeholders in 5 countries. Conducted business development by developing project proposals for Microsoft, Starbucks, Costco, and US Navy. Assisted managing director and account teams to improve operational efficiency and coordinate financial audits for >100 projects as well as staff retention and bench utilization programs.

Bellevue, Washington, Us

Managed team of 5 sales ops analysts for online advertising operations on classmates.com website. Responsible for campaign implementation, inventory forecasting and sales reporting, and maintaining/extending operational systems. Oversaw analyses to inform business strategy and implement technical solutions. Evolved inventory forecasting, delivery, and pricing tools. Critically evaluated and optimize traffic and sales processes in an energetic atmosphere by standardizing procedures and working with IT/engineering team. Defined operational vision and implemented strategic roadmap planning for CRM and adserver systems, including RFP process.

Us

Managed 4 data analysts within engineering team for innovative web-based AdRelevance subscription service. Maintained system for continuous sampling of >1000 Internet websites to capture internet advertising. Mined data from terabyte-sized Oracle database to evaluate sampling variance, identify and rank sources of data loss, and characterize causes of outliers to ensure high data integrity. Tracked product bugs and prioritized product enhancements for engineering attention.

Seattle, Wa, Us

Coordinated collection and analysis of data for complex environmental issues faced by private companies and governments in the U.S., Europe, Asia, and Australia. Technical lead for over 60 toxicological and engineering studies. Worked with data administrators to load data into Oracle and Access databases. Managed over 30 projects involving statistical evaluation and risk assessment, including project scoping through marketing proposals, project delivery, and subcontractor management. Conducted problem formulation exercises and drafted/critiqued reports for multi-million dollar risk assessments and remedial investigations, also analyzed costs/benefits of technical policy options. Translated technical information into issue papers, reports, and presentations for non-technical audiences, some submitted to the United Nations International Maritime Organization. Interacted closely with experts in varying disciplines: engineers, lawyers, marketing, public relations, business managers, economists, statisticians, university professors, and political lobbyists.

Reston, Virginia, Us

Worked at the EPA Region X laboratory and prepared environmental samples (water, sediment, fish) using high pressure liquid and gas chromatography (HPLC, GC). Prepared and peer-reviewed extensive reports (2000 pgs) for the U.S. EPA Superfund program using lab information system software (LIMS). Maintained quality assurance and quality control programs with US EPA scientists

Master'S Degree, Management And Leadership (Organizational Design & Development)

Bachelor Of Science - Bs, Chemistry & Environmental Science