Michael Knepper Email & Phone Number

Houston, Texas, United States

Houston, Texas Area

Focused areas of Technical Writing/Training: Technical Documentation, Software Documentation, Editing, Content Management, Research, Project Management, Writing, Public Speaking, Coaching, Online Training, Classroom Delivery, Technical Communications, Curriculum Development, Customer Service, Schedule Management Design and develop employee learning programs in align with organization goal and training needs. Consults with subject matter experts to provide course content and training curriculum. Tracks employee performance and measures training outcomes. Conducts assessment and analysis to identify new development needs and recommends training methods accordingly.• Researched, developed, analyzed, delivered and maintained technical engineering data on products to develop training curriculum • Coordinated the delivery and development of training • Provided onsite applications support and training for customers internationally• Managed ISO Audits and ESD Control • Provided feedback for product and process development• Tracked and followed up issues with customers as well as providing escalation to engineering • Managed/Coordinated multiple development projects for documentation and delivery • Developed and maintained good working relationships with international/domestic customers• Assisted sales staff in assessing application of products to meet customer needsTools Used: Microsoft Excel, Microsoft Office, Microsoft PowerPoint, FrameMaker, Visio, Captivate, Audacity, Snagit, LMS (SemiTracks, iSpring), Adobe, C and C++, Linux Environment

• Developed/delivered / maintained technical data on products to develop training curriculum • Provided training for customers internationally• Provided feedback for product development• Interfaced with customers providing feedback to engineering • Developed multiple projects for delivery to customers• Developed and maintained good working relationships with international customers

• Delivered /maintained technical engineering data on products to develop training curriculum • Tracked and followed up issues with customers as well as providing escalation to engineering • Developed and maintained good working relationships with international customers• Conducted quality assurance checks for system manufacturing processes

Nas Moffett Field (Last Duty Station)

Maintained and operated the 5 Inch weapons system on Knox Class FrigatesOperated and maintained various small arms, pyrotechnics, and ExplosivesOperated and maintained Chaff Launching SystemWeapons Instructor/Armorer NAS Moffett Field Military Police DepartmentMaintenance and Safety Coordinator NAS Moffett Field Military Police DepartmentRange Safety Officer (RSO) NAS Moffett Field Military Police Department Secret Security Clearance (1984 - 1994) - (expired)Graduated Military Police Academy (Lackland Air Force Base)Graduated Basic Training (RTC Great Lakes)Graduated BEE, "A" School and "C" School (NTC Great Lakes)Graduated Small Arms Instructor School (NTC San Diego)Graduated Leadership and Management Training (NTC Treasure Island)