Michael Knipe Email & Phone Number

Plainfield, Connecticut, United States

Coventry, Rhode Island, United States

• Responsible for building and maintaining relationships with professional customers; ensured their needs are met through tailored solutions. • Proactively identified sales opportunities, provided exceptional customer service, and offered product knowledge and expertise.• Managed five large contractor accounts, processed orders, and coordinated with various departments to ensure timely deliveries generating over $145,000 in sales.

Colchester, Connecticut, United States

Led a team of eight employees in a high operations tempo service department, generating over $100k of revenue a quarter. Responsible for providing daily priorities of work while also creating transparent estimates and invoices for the customer. Focused on operational efficiency and customer satisfaction by streamlining processes to optimize productivity and uphold service quality standards. Dedicated leadership ensured smooth operations in a fast-paced environment, contributing to sustained revenue growth and client loyalty.

Senior leader that oversaw military personnels welfare, training, and discipline, ensuring organizational readiness and enforcing military standards. Mentored junior leaders and soldiers, maintaining equipment accountability, and preparing for missions. Gathered, analyzed, and disseminated intelligence data to support decision-making and mission planning, assessing enemy capabilities and vulnerabilities. Utilized various intelligence tools and databases to produce timely reports critical for operational success. Exceptional organizational skills, attention to detail, and adaptability in dynamic settings. Received a commendation from the Military Intelligence Corps for demonstrating the highest standards of integrity and moral character while displaying an outstanding degree of professional competence.

• Received two commendations from the CEO for contributing to raising the accreditation level of the organization from satisfactory to commendable highest in U.S. Army from Fiscal Year (FY) 18-20.• Synchronized operational environment support and dilemmas for 25 training exercises which enabled premier training for over 100,000 employees.• Managed the operational environment department and provided daily guidance to over 200 employees within the training center. • Represented the organization at the FY20 operational environment role player contract negotiations which affected change to scenario design and capabilities for future training rotations.• Spearheaded the organizations Information Operations capability by supervising the execution of over 800 dynamic and nonlethal operations targeting training directors' decision cycles.

Boston, Massachusetts, United States

Partnered with Boston Children's Hospital as a fellow in the Quality and Process Improvement Department through the Hiring Our Heroes Corporate Fellowship Program. This program is sponsored by the US Chamber of Commerce which allows military personnel transitioning from the service to partner with a hosting company to gain insight into certain career fields and learn new skills.• Collected and prepared IT Quality related metrics as identified by senior leadership for process improvement initiatives.• Participated in discussion, projects, and helped with meeting agendas with stakeholders on IT QI issues and initiatives. • Conducted data analysis for Monthly Quality Reviews and prepared set date for Microstrategy Dashboard updates.• Coordinated and developed Quality Improvement tasks as part of the FY22 MyChildren’s Monitoring Quality Project.• Provided positive and effective customer service that supports departmental personnel along with hospital operations.

United States

• Received two commendations from the CEO for exceptional performance.• Recognized by the CEO of the organization by receiving the individual quality award for the 2nd quarter of FY12.• Selected over six peers to assume the duties and responsibilities as personnel supervisor for one year in a company of 115 employees while excelling working at a higher level of responsibility.• Developed and produced 1000+ intelligence products under hazardous conditions which enabled safe closure of four field offices and reduced threats to international partners.• Trained over 100 employees within the organization on physical and personnel security during a nine-month assignment under hazardous conditions with zero security violations.

Cyber Warrior Program, Cyber Security

Over 400 classroom hours of technical lectures and hands-on labs with a focus on CompTIA/Security certifications. Practiced monitoring.

Google Career Certificate, Data Analytics

Over 180 hours of instruction and hundreds of practice-based assessments simulating real-world data analytics scenarios that are critical.

Bachelor Of Arts - Ba, Criminal Intelligence, Cum Laude

Associate'S Degree, Intelligence Operations

Associate Of Applied Science In Network Administration And Cyber Security, Information Technology & Cyber Security