Michael Knott

Michael Knott Email and Phone Number

Business Analyst @ EML
Newcastle, NSW, AU
Michael Knott's Location
Greater Newcastle Area, Australia
Michael Knott's Contact Details

Michael Knott personal email

n/a
About Michael Knott

Manager with 10+ years’ experience in customer service and leadership roles.Proven coaching and mentoring skills, able to instil and maintain high levels of quality and exceed departmental and company targets.

Michael Knott's Current Company Details
EML

Eml

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Business Analyst
Newcastle, NSW, AU
Michael Knott Work Experience Details
  • Eml
    Business Analyst
    Eml
    Newcastle, Nsw, Au
    View
  • Eml
    Business Analyst
    Eml Jul 2023 - Present
    Newcastle, New South Wales, Australia
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  • Eml
    Team Leader
    Eml Dec 2022 - Jun 2023
    Newcastle, New South Wales, Australia
    • Leading a team of 10 Claims Advisors and Specialists• Enable positive return to work outcomes on worker’s compensation claims • Employee development, pro-active performance management and coaching• Complaint management and handling escalations • Building client relationships with internal and external stakeholders
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  • Eml (Employers Mutual Limited)
    Claims Advisor/Emerging Leader
    Eml (Employers Mutual Limited) Jul 2020 - Nov 2022
    Australia
    • Emerging Leader, substituting Team Leaders in short and long term absence• Lead Subject Matter Expert for segment relevant knowledge database (Flight Deck) • Lead Subject Matter Expert & main representative for digital payment platform (MediPass)• First Emerging Leader to assist in cross-site training • Regularly involvement in special projects• Co-leading training cohorts • Expert in all areas of claims management
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  • The Burwood Inn
    Venue Manager
    The Burwood Inn Nov 2018 - Jul 2020
    Newcastle, Australia
    • Responsible for all aspects of administration and operation of the business• Practiced with KPIs, P & L, CapEx management• Checking and improving operational and administrative processes• Project management• Experienced with owner changes and rebranding• Responsible for purchasing, stock control, invoicing, data entry• Product sourcing, supplier negotiations, set up of contracts and agreements• Recruitment & onboarding, conducting payroll• Staff training & supervision, create development plans, conduct performance reviews• Ongoing assessment of legal requirements (signage, competency cards, )• Conducting risk assessments and internal safety audits• Setting up and improving policies & procedures, handbooks, manuals• Overseeing restaurant booking systems: Respak, Dimmi/TheFork, NowBookIt• Liaison and control of 3rd party booking provider’s platforms• Basic website programming
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  • The Burwood Inn
    Restaurant Manager
    The Burwood Inn Jun 2017 - Oct 2018
    Newcastle, Australia
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  • Hilton Worldwide
    Food And Beverage Manager
    Hilton Worldwide Jul 2016 - Jun 2017
    Sydney, Australia
    • Overseeing operations and management of up to 150 staff• Responsible for a budget of $20m
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  • Starwood Hotels & Resorts Worldwide, Inc.
    Venues Manager
    Starwood Hotels & Resorts Worldwide, Inc. Nov 2015 - Jul 2016
    Four Points By Sheraton Sydney
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  • Starwood Hotels & Resorts Worldwide, Inc.
    Bar Manager
    Starwood Hotels & Resorts Worldwide, Inc. Mar 2011 - Nov 2015
    The Westin Sydney
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  • Starwood Hotels & Resorts Worldwide, Inc.
    Executive Management Trainee
    Starwood Hotels & Resorts Worldwide, Inc. Jul 2010 - Feb 2011
    The Westin Sydney
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  • Starwood Hotels & Resorts Worldwide, Inc.
    F & B Attendant
    Starwood Hotels & Resorts Worldwide, Inc. Nov 2009 - Jun 2010
    The Westin Sydney & Sheraton On The Park
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  • Starwood Hotels & Resorts Worldwide, Inc.
    Bar Manager
    Starwood Hotels & Resorts Worldwide, Inc. Oct 2007 - Oct 2009
    Le Meridien Cologne
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  • Starwood Hotels & Resorts Worldwide, Inc.
    Assistant Bar Manager
    Starwood Hotels & Resorts Worldwide, Inc. Apr 2005 - Sep 2007
    Le Meridien Cologne
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  • Phantasialand Schmidt-Löffelhardt Gmbh & Co. Kg
    Assistant Bar Manager
    Phantasialand Schmidt-Löffelhardt Gmbh & Co. Kg Apr 2004 - Mar 2005
    Hotel Phantasia Bruehl
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  • Maritim Hotelgesellschaft Mbh
    Food & Beverage Duty Manager
    Maritim Hotelgesellschaft Mbh Feb 2003 - Feb 2004
    Würzburg Area, Germany
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  • Maritim Hotelgesellschaft Mbh
    Hotel Management Trainee
    Maritim Hotelgesellschaft Mbh Sep 2000 - Feb 2003
    Würzburg Area, Germany
    View

Michael Knott Skills

Hospitality Management Hotels Food And Beverage Hospitality Hotel Management Hospitality Industry Restaurant Management Micros Training Management Menu Development Banquets Pre Opening Great Flexibility And Integrity Inventive Thinking Outside The Box Motivating Personality And Great Instructor Highly Evolved Team Leader Skills Personality Wine Restaurants Problem Solving Catering Creative Problem Resolutions Motivation Thinking Outside The Box Banquet Operations

Michael Knott Education Details

Frequently Asked Questions about Michael Knott

What company does Michael Knott work for?

Michael Knott works for Eml

What is Michael Knott's role at the current company?

Michael Knott's current role is Business Analyst.

What is Michael Knott's email address?

Michael Knott's email address is mi****@****els.com

What schools did Michael Knott attend?

Michael Knott attended Städt. Gewerbl. Bbz I Würzburg - Franz-Oberthür-Schule, High School 'gymnasium' Marktbreit.

What are some of Michael Knott's interests?

Michael Knott has interest in Human Rights, Politics, Economic Empowerment.

What skills is Michael Knott known for?

Michael Knott has skills like Hospitality Management, Hotels, Food And Beverage, Hospitality, Hotel Management, Hospitality Industry, Restaurant Management, Micros, Training, Management, Menu Development, Banquets.

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