• Work as a ServiceNow developer in the global ServiceNow Agile ITSM team.• Integration/automation using REST/Powershell/MID Servers/Workflow editor.• Updating workflows, client scripts, Ajax, business rules, script includes, APIs, UI policies, UI actions, system properties, and forms to meet business requirements. Deployment across instances using update sets.• Configure reports and dashboards and and maintained Knowledge Base articles for support teams.• Maintain and expanded the IT Service Catalog/order guides utilized across the globe.• Work with customers and process intake/development tasks to provide guidance on their Catalog requests, ensuring the delivery of a product that meets company standards.• Manage data-driven workflows that provide efficient, consistent, and highly scalable solutions.• Handle ITSM/Catalog related incidents, troubleshooting root cause and resolution.• Built and maintained the integration between ServiceNow and the CyberArk password vault using REST, allowing workflows to obtain needed credentials at run time to process miscellaneous tasks.• Maintain and enhance the ServiceNow and o365 integration. Built extensive workflows and PowerShell scripts to automate the management of o365 DLs utilizing MID servers, such as creating new DLs, adding or removing users from DLs, etc.• Reduced 90% of O365 manual tasks, enhancing ServiceNow and O365 integration and automating O365 distribution list management with extensive workflows and PowerShell scripts.• Create and maintain Knowledge Base articles for support teams around integrations.• Perform code review for Catalog and enhancement development.• Write ATF's for Catalog development.Previous• Responsible for PowerShell scripting support for AD, Exchange, Office 365, Lync, SCOM, and miscellaneous.• Work with the enterprise team supporting Medtronic's infrastructure applications, including SCOM, Lync, Exchange, O365, Active Directory, Citrix, F5, MobileIron.