Michael Koen Email and Phone Number

Financial skillsKeeping the business afloat, spending wisely, and building wealthCustomer serviceProviding excellent support and developing easy-to-use, secure, and reliable solutionsIdentifying business opportunitiesDeveloping a business plan to guide ventures and create successful businesses that offer valuable products and servicesInitiating and leading business activitiesGrowing a business to maturity and satisfying new needs that people develop as societies progressAdvertising and marketing strategyDesigning and implementing a marketing strategy to help the business grow, such as launching an email marketing campaign or social media advertising campaignEmployee managementEnsuring workers perform their jobs to the best of their abilities to achieve business goalsManaging hiring and onboardingIdentifying areas where the company needs help, listing responsibilities, outlining required skills, and creating job descriptionsMarket analysisIdentifying the target market, what problem the business is solving, and who else is competing for their attention

Consistently meeting or exceeding personal sales goals, lead to sold conversion and positivecustomer net promoter surveys.● Doing market analysis of growth opportunities in new home builds in the Fort Worth andsurrounding areas to help gain market share within the local market.● Developing sales strategies for each year….each quarter to ensure YoY growth in my personalsales.● Inspires, designs, and confidently sells complete, functional, and aesthetically appealingsolutions for all areas of a home● I establish trust, rapport and understand customer needs to design and presentprojects and customized plans in a clear and professional mannerAccountable for managing and maintaining multiple, simultaneous customer projects with ahigh level of detail, accuracy, timely follow-up with consistent and concise communication tocustomers and others● Develops clientele and new leads through ongoing customer relationships, networking,referrals, leads generated within and outside the store● Collaborates, partners, and maintains consistent communication with Store Leadership,store employees, and corporate partners to seamlessly complete projects from inquiry toinstallation● Order management of sold orders to ensure proper product delivery in and on time for myclients, working hand in hand with the corporate buyers and customer advocate team toensure “On Time” delivery and installation up to and including communication withthird-party installers to ensure perfect delivery and installation.● Remains current and adheres with The Best Buy/Magnolia Premium training, certification,selling, product knowledge, promotions, processes, and philosophies when interacting withcustomers, support center, store employees and installation● Proficiently and consistently uses company tools and email to effectively manage all aspectsof customer relationship from consultation to● Provides consistent feedback and observations to Store Leadership

Delivered exceptional customer service, ensuring high levels of customer satisfaction throughout the store. Maintained an outstanding visual merchandising standards and a welcoming store atmosphereOversaw team recruitment and shape and facilitate training processesCreated a clean and safe store environment that complies with health and safety regulations and company standardsAddressed customer complaints and concerns in a professional and timely mannerI Set a strong, professional example for mid-level managers and store associates to followResponsibilitiesPrepared detailed reports on buying trends, customer needs, and profit margins, and present these reports to company leadershipConducted annual personnel performance appraisals, providing clear and actionable feedback and delivering constructive criticism to help staff improveMonitored inventory levels and order new items as neededSource, hire, train, and oversee new staff, leading by example and ensuring efficiency in the training processArranged promotional material and in-store displaysUndertook financial-planning tasks, including managing the store budget

Led my store to top 10 in region 5 times, trained several associates to be excellent sales associates who were recognized for their performance, and later some promoted to Supervisors, and Assistant Managers. I was later recruited to Circuit City.