• Develop and perform ongoing maintenance on a Wordpress website using custom HTML and CSS.• Authors blog posts, articles, newsletters, press releases and media advisories.• Plan, develop and implement social marketing strategies to expand social audiences, increase engagement and support digital campaigns.• Handled marketing efforts including lead generation and media placement.• Manage and maintains social channels on Twitter, Facebook, Youtube and Instagram.

• Managed all servers including IIS Web Server, File and Print, Back Up, Citrix Farms, SAP and multiple Domain Servers.• Administrated Microsoft domain services including Active Directory, GPO, user accounts, shares, security permissions, DHCP, DNS, WINS, etc.• Regularly purchased and installed new PCs, Laptops, Printers, Phone Systems and software applications and trained personnel on their use.•Performed technical research on future projects and produced reports on project rollouts, new technologies and best methods of implementing new technologies.• Worked closely with the development team in troubleshooting software issues. • Implemented a Disaster Recovery Plan to ensure data backup and recovery.• Implemented virus protection system to provide real-time data, servers, email and internet traffic protection.• Directly responsible for all workstation builds and support in a Windows/Mac environment as-well-as hand-held devices.• Plan and execute company-wide hardware and software upgrades and thoroughly document all licenses.

• Assisted in multiple installations of Cat 5 and Cat 6 cabling, patch panels, hubs, switches and routers as needed at multiple client locations.• Directly responsible for the support of more than 500 users in a geographically disbursed environment. • Responsible for the planning, installation and configuration of both peer-to-peer and client/server based networks within a Windows environment.• Responsible for troubleshooting hardware and software issues as well as installing new hardware and software upgrades as needed.• Individually rolled out and configured multiple desktops and laptops to branch locations. • Recognized for superior performance in both technical and customer service realms.

• Coordinated and maintained all daily systems processes.• Provided account management with the necessary reports to determine customer satisfaction and other information as requested.• Ensured that all workstations operating properly by providing preventative maintenance, which included repairing equipment and troubleshooting when necessary. • Personally responsible for break/fix operations and determining the best route to resolving technical issues.