Michael Konkel Email & Phone Number

Milwaukee, Wi, Us

Evansville, In, Us

Global Product Leader for Drill Products including ARDVARC and Freedom for Drills

Evansville, In, Us

Evansville, In, Us

Accountable for the performance of the WISDOM for Assets product. Facilitated the development of standard delivery instructions and sales approach and marketing material for portfolio. POC for product line launch in North and South American countries. Coordinated with local teams to hold sales and operations product training. Represented FLANDERS and WISDOM category at trade shows and as a member of AIST, on multiple AIST technical committees. Developed and maintained roadmaps for FLANDERS technical, competitive, and industry roadmaps for predictive maintenance and fleet condition monitoring products.

Opened cold start branch covering large power generation and temporary HVAC customers in WI and upper MI. Accountable for all aspects of the P&L of the location. Recruited and hired inside and outside sales, operations, and service teams. Kept relentless focus on leading safety indicators fostered a strong safety culture within the branch, resulting in zero LTI and zero auto incidents. Developed aggressive sales strategies to grow market share in battery storage, food & beverage, and heavy manufacturing market segments resulting in 100% order growth in 2022

Hyvinkaa, Fi

Evaluate the sales and delivery performance of current RailQ and the greater portfolio of consultation services products. Use voice of customer and front-line feedback to determine product gaps and improvement opportunities. Research new technology and develop business plans for implementing RailQ 3D.

Hyvinkaa, Fi

Accountable for top customer account management, CRM data quality and overall customer satisfaction. Hired, coached, and supervised front-line sales professionals across several sales streams. Directed customer account plans and new business targets. Collaborated with operations group to strengthen customer relationships and resolve customer experience problems. Negotiated long term customer service agreements, forming long lasting partnerships with critical accounts

Hyvinkaa, Fi

Managed sales and operations (P&L Owner) for Northern Illinois Service area. Implemented a strong safety culture with our team that lead to Zero lost time injuries (LTI) in 2019. Responsible for 19 direct reports in multiple positions including sales, operations, and technical roles. Accountable for overall branch financial, operational & safety performance goals. Used KPIs to track operational performance and identify opportunities to improve financial performance and customer satisfaction. Continued to be the representative for a key accounts and was able to secure dedicated site maintenance agreements. Select Accomplishments: Grew top line sales by 10% YOY, 2019 EBIT: 12.6%  Increased new order intake by 7% YOY Expanded customer service agreement base business by 16% Received Great Lakes District, Branch of the Year Award for 2019

Hyvinkaa, Fi

Engaged customers and used consultative approach to sell safety and productivity retrofits, components and engineered modernizations on material handling equipment. Educated customers about the value of Konecranes full offerings and Life Cycle Care in Real Time strategy. Utilized CRM application to organize sales cases, activities, and customer communications.

Hyvinkaa, Fi

Managed and developed reverse engineering products for the Regional Americas. Liaison between the local service locations, engineering groups and manufacturing throughout the project lifecycle. Renewed product focus and marketing lead to total orders of $1.2M in 2017, contributing to a record 40% increase YOY in orders. Select Accomplishments: Revitalized brand equity by employing revised value themes Increased order intake by 40% YOY in first year with company  Built a long lasting partnership between the customer service organization and reverse engineering product group

Irving, Texas, Us

Managed South-East region on-highway truck service operations. Assisted dealer service facilities with truck engine and chassis troubleshooting. Used warranty and performance data to determine root cause of vehicle reliability concerns and dealer performance. Partnered with product development engineers to improve product reliability and service offerings. Safeguarded customer loyalty and brand image through customer visits and collaboration with dealer management to resolve fleet performance issues. Select Accomplishments: Single point of contact for all Cat vocational truck service operations across 5 States & 6 Caterpillar Dealers Increased warranty recovery by creating best practices for pre-delivery inspections Validated time requirement guideline (TRG) to Remove & Install CX31 transmission

Irving, Texas, Us

Successfully lead nine electric rope shovel assemblies. Served as on-site OEM expert providing project management, best practices, quality acceptance, and technical guidance to multi-national construction crews. Provided troubleshooting assistance to customers and Cat dealers during critical machine downtime events. Designed tooling and fixtures for electric rope shovel repair procedures. Consulted to new product engineering team during cost reduction projects and assembly issue resolutions.Select Accomplishments: 7495 Electric Rope Shovel Assembly Best Practices Project Gen 1 & 2 (Six Sigma Green Belt) Reduced customer downtime by 25% after creating new service procedures

Peoria, Il, Us

Created 3D models during new product development projects. Created and released detailed drawings for new parts. Completed engineering change requests, improving assembly safety and component assembly times. Bolstered the quality level of the gear manufacturing facility in South Milwaukee by providing material rework procedures.Select Accomplishments: Participated on the new product development team for the patented LatchFree™ dipper system Reduced risk for muscular-skeletal injuries by re-designing bolted joint assembly practices on hoist driveline