-Administered client accounts with a courteous demeanor and open communication in performing customer care and expedited resolution of issues.-Supervised and allocated employees to meet daily operational needs.-Directed off-site installations to ensure service efficiency and excellence.-Responsible for individual training of service crews through practical on-the-job mentoring.-Assisted clients with handling customer service related issues.-Worked directly with clients to handle and assess freight/damage claims.-Other positions include Receiving and Distribution Manager.-Assisted COO with handling prospective clients and accounts.

-Assisted Market Makers with technological support to their handheld trading devices, including software and hardware maintenance.-Assisted with trade checking, exercising options, and entering trades to the different trading floors. -Other responsibilies were to run out trades to the different equity and futures trading pits.-Responsible for the upkeep and maintenace of technology resource inventory supplied to the trading floor by First Options of Chicago.