· Develop, implement, and enforce all company policies and procedures, including client and employee rights according to agency, state, federal and accreditation standards· Plan for and administer managerial, operational, fiscal and reporting components of the agency· Participate in the Performance Improvement Plan for client care, staff retention & staff performance· Ensure that all staff are assigned duties based upon education, experience and job description· Establish and maintain community relationships, including memorandums of agreement with community resources· Supervise all staff; including medical, clinical and administrative· Maintain a system for review and verification of credentials of staff prior to hire and as needed· Ensure that policies for documentation in the client record are adhered to and timely· Provide consent and personal documentation as required for background checks and child abuse registry as required by state and federal standards· Ensure the safety and well-being of the staff and clients through the development and implementation of policies and procedures addressing health and safety accreditation standards· Conduct ongoing review of clinical case files to ensure compliance with federal, state, Joint Commission and facility requirements· Conduct annual performance reviews of the supervisory, medical and support staff· Complete all required trainings for orientation and/or annual as required

•Consolidates the reconciliation of daily billing and investigates missed opportunities•Manages referrals from Inpatient & Intake, schedules, appropriately places, and explores best locations throughout the market across the state•Coordinates payer verification with the business office as necessary•Leads Continuing Care meetings on the Inpatient units•Communicates with leadership and other parties on program availability and expansion•Ensures staff has and can access proper forms and supplies. Places orders as needed•Monitors shift & holiday coverage, recruiting, hiring, and onboarding•Oversees payroll of staff of 20+ full-time, part-time and PRN employees•Ensures office operates within budget and strives for cost reduction•Optimizes productivity and efficiency by leading teams to streamline processes across the market•Reviews Patient Satisfaction Surveys for areas to better and strengthen programs•Provides support to clinical and non-clinical teams

•Manage and oversee 60+ employees working first, second, third and weekend shifts at multiple locations•Responsible for reporting, analyzing and projecting self-pay accounts and conversions to different individuals within the revenue cycle at the area Columbus OH and surrounding area health systems•Responsible for reporting over $100 million dollars of self-pay accounts and conversions to different individuals within the revenue cycle at each of the above health facilities•Oversee compliance and acts as the region’s Human Resource contact for issues, merit increases, and continual education•Handles recruiting, interviewing and onboarding for new hires in a variety of client systems such as iCIMS, Taleo, Work Day, Kronos and PeopleSoft•Proactively researches trends to ensure the ability to properly budget for company’s profits & losses while meeting client expectations and exceed revenue goals•Assist employees and clients with continuous education of Medicaid, the Affordable Care Act, PE enrollment, and the Marketplace

•One of two individuals promoted to Lead Scheduler who was able to schedule patients for hospital procedures at all facilities•Assisted supervisor with reporting and implementation of ideal times to contact patients to obtain optimal success rates

•Assisted the Clinic Director with budgeting, reporting, inputting data, office errands, appointment scheduling and strategizing resources